New Doctor Who 1:6 from Big Chief Studios!

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

They said they were going to add more people to help, guess they didn't.

With the product delays they've had, I imagine adding people would be financially very difficult right now. Remember, they don't make money until they actually sell these figures!

 

[Captain Britain]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

BC are great people, they do the best they can, they're a start up, and we should all cut them some slack. If they fall short of 100% perfection it's really not for want of trying and have you ever heard of a 1/6 company that was 100% perfect anyway?

The direction of travel is what matters for this young company and they are going in the right direction, no doubt about it.

That's not to say they should be above criticism, nor do I think they'd want to be, they're regular people like us who appreciate feedback - we know that because they bother to read it and respond to it. So make your comments and criticisms but don't keep making them! No offence but the last few pages, Underworld54, are all about your whiny voice endlessly restating the same points.

That's constructive criticism, you understand.

I also think we've all just come down off the sugar rush of all those reveals a few weeks ago plus the Sherlock news - we got hit with tons of cool new stuff over a few days, just after we'd all seen 11 in hand and since then BC haven't been sitting in daily meetings wondering, how can we keep the guys in this thread happy - they've been hitting the road, selling their product and taking care of business.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

BC are great people, they do the best they can, they're a start up, and we should all cut them some slack. If they fall short of 100% perfection it's really not for want of trying and have you ever heard of a 1/6 company that was 100% perfect anyway?

The direction of travel is what matters for this young company and they are going in the right direction, no doubt about it.

That's not to say they should be above criticism, nor do I think they'd want to be, they're regular people like us who appreciate feedback - we know that because they bother to read it and respond to it. So make your comments and criticisms but don't keep making them! No offence but the last few pages, Underworld54, are all about your whiny voice endlessly restating the same points.

That's constructive criticism, you understand.

I also think we've all just come down off the sugar rush of all those reveals a few weeks ago plus the Sherlock news - we got hit with tons of cool new stuff over a few days, just after we'd all seen 11 in hand and since then BC haven't been sitting in daily meetings wondering, how can we keep the guys in this thread happy - they've been hitting the road, selling their product and taking care of business.

Maybe they bit off more than they could chew and the Doctor Who license is far above what a "start up" is able to handle. Doctor Who fans are very vocal, they have a lot to say. It's not the fans fault they might be overwhelmed. Also, don't make promises they can't keep. Don't tell a customer that just dropped £149.99 that they'll send them a missing accessory and not follow through. It's the small things that make a difference, customers shouldn't have to track them down.

 

[Niceman]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I think everyone is making good points. Yes, they should be called out when they make a mistake. But it is also important to remember they are a two-man start-up and trying REALLY hard.

Look at the quality of their first figure. It's HT quality.

No, we shouldn't have to chase them. I had to, more than a few other customers have had to as well. But let's keep perspective and keep our smiles on!

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I have it on good authority that BC pooped in Underworlds Cheerios and killed his puppy.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I have it on good authority that BC pooped in Underworlds Cheerios and killed his puppy.

Well your source failed you. I don't eat Cheerios and don't have a puppy, but nice try champ. I speak my mind, that won't change.

 

[TheObsoleteMan]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I have it on good authority that BC pooped in Underworlds Cheerios and killed his puppy.

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Dear lord, can some of you hear yourselves? Does it really take a small core-bunch of members here (one of whom has had a figure with something missing) to try and calm the panic on display on this thread...? Yes Who fans are very vocal, but when it is the same thing repeated ad infinitum it tends to get very easy to tune out. So let's not avoid anything, let's address these questions head on...

Are things perfect? No, but they never will be, not with any company.

Have mistakes been made regarding after-sales service, specifically with some parts missing, etc? Yes of course they have. But we are all only human after all, and they will sort them.

Are BCS taking slightly longer to sort them out than anyone would like? Yes of course they are, clearly. I am certain that they would be the first to agree. I may be a big fan of BCS, they are great fellows, but if they need a bit of constructive criticism, I am eager to help them improve.

Have they made any promises they cannot keep? Not so far, we have the #11 figure here in our sweaty little hands and he is a brilliant figure. They had to delay the AMY figure because of a bad body, but so far that is still in the pipe. The 10 and 4 figures are clearly under ongoing development, as are the expansion packs so no, no broken promises there.

Have they bitten off more than they can chew?

Though personally I believe and state a resounding "NO!" I can see why, to some, it might seem like it. But even here there is still the element of the subjective. Things are not happening as quickly as anyone would like. Surprise? Erm, no. That's because they are now doing a very difficult balancing act. They are simultaneously trying to keep things moving with the character development, as well as getting out to the fairs and shows and drawing public attention to the product and to meet new people that may be of help in the future. These days it's called networking. It was called establishing and building a 'contact'.

And of course, they are having some time to themselves. They need this because if they don't, their heads will explode and then there really will be no more figures after the #11!

 

[Thatch]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I'd rather be patient and wait a good long time for an amazing figure than end up with a sub-par product.

Clearly BCF cares about quality, and that should be enough to wait it out. If I didn't care about quality, I'd go pick up the 12" CO of Ten, and I almost did before I found out BCF had one in the works. Just looking at Eleven tells me it will be worth every moment of waiting.

 

[DVD1]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I have both of COs 10s are they're ok actually.
BCSs 11 is of course, way better .

Personally, I thought we'd have heard about preorders for 10 or 4 by now.
They don't need to say when they are due, but take orders with a date for the future that can change, and that'll bring in some revenue.
Hell, I'd pay a deposit even if I were told it'd be a year before release .

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

One more thing that bothers me is BC can't respond to e-mails but have no problems firing off multiple e-mails to one customer when it's time for customers to pay for figures. You can't have do one and not the other, make time for both. If you have time to send a person multiple payment reminders then you should have time to answer an e-mail for an issue a customer has.

Also, the preorder thing is a joke. A person who places order #600 for a figure has an equal chance of getting their order before order #1. Does that make sense? It should be first come first served. Where's the incentive to order early? This is a big issue that I hope they correct when they start shipping the next round of figures.

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

And so it goes on.

One more thing that bothers me is BC can't respond to e-mails but have no problems firing off multiple e-mails to one customer when it's time for customers to pay for figures. You can't have do one and not the other, make time for both. If you have time to send a person multiple payment reminders then you should have time to answer an e-mail for an issue a customer has....

You had a part missing right? So this person that has had multiple emails is not you...right? Well, it's very big of you to complain on their behalf, you certainly bring it up as if it were your own problem. Probably best to let those ones speak for themselves, eh? Besides which, most emails like that are usually automated on a lot of systems these days. I suspect that this may be the same thing here, but one thing does puzzle me. Why would they continually email that person?

If you'd pre-ordered the basic figure, the whole payment would be taken in one go, so no need for the ongoing emails.

If you'd pre-ordered the Signature Edition, then a deposit was paid and a balance would be expected ASAP. This is not (or should not) be in any way a surprise to the buyer. If they kept emailing him to pay the balance, perhaps it was just a way for someone to not miss out on getting it. Did they want to sell it? Of course they did, there would have been no point in starting the company otherwise. But it sounds to me like they went out of their way to ensure that this original pre-order originator did not miss it.

You know, maybe this other person (whose problem you have claimed as a part of your 'cause') should either just pay up or tell them that they no longer want the figure! Surely, they have made the 'problem', as you call it, worse by doing neither. What do they say..."Do something or get off the the pot" isn't it?

...Also, the preorder thing is a joke. A person who places order #600 for a figure has an equal chance of getting their order before order #1. Does that make sense? It should be first come first served. Where's the incentive to order early? This is a big issue that I hope they correct when they start shipping the next round of figures.

What exactly are you basing this on?

The numbers on the order sheets (that come with the figure) and on the order pages (on the site) do not mean anything that we can justifiable quote as being in any kind of order, this was established quite a few pages back.

When stock was available to them, they filled the Signature Edition orders first - which fits as those customers had pre-paid a deposit and then a full payment of balance - whilst everything else was still on a "don't pay until there is stock" basis. All of this whilst also simultaneously overseeing the shipments of stock to various outlets and distributors for the rest of the worldwide markets, trying to correct errors, answer questions and attend toy fairs and shows to raise the profile of the product.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

DGTWoodward pixletwin

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

And so it goes on.



You had a part missing right? So this person that has had multiple emails is not you...right? Well, it's very big of you to complain on their behalf, you certainly bring it up as if it were your own problem. Probably best to let those ones speak for themselves, eh? Besides which, most emails like that are usually automated on a lot of systems these days. I suspect that this may be the same thing here, but one thing does puzzle me. Why would they continually email that person?

If you'd pre-ordered the basic figure, the whole payment would be taken in one go, so no need for the ongoing emails.

If you'd pre-ordered the Signature Edition, then a deposit was paid and a balance would be expected ASAP. This is not (or should not) be in any way a surprise to the buyer. If they kept emailing him to pay the balance, perhaps it was just a way for someone to not miss out on getting it. Did they want to sell it? Of course they did, there would have been no point in starting the company otherwise. But it sounds to me like they went out of their way to ensure that this original pre-order originator did not miss it.

You know, maybe this other person (whose problem you have claimed as a part of your 'cause') should either just pay up or tell them that they no longer want the figure! Surely, they have made the 'problem', as you call it, worse by doing neither. What do they say..."Do something or get off the the pot" isn't it?



What exactly are you basing this on?

The numbers on the order sheets (that come with the figure) and on the order pages (on the site) do not mean anything that we can justifiable quote as being in any kind of order, this was established quite a few pages back.

When stock was available to them, they filled the Signature Edition orders first - which fits as those customers had pre-paid a deposit and then a full payment of balance - whilst everything else was still on a "don't pay until there is stock" basis. All of this whilst also simultaneously overseeing the shipments of stock to various outlets and distributors for the rest of the worldwide markets, trying to correct errors, answer questions and attend toy fairs and shows to raise the profile of the product.

I got 2 personalized payment e-mails from them for the basic figure. You're not addressing why they are able to send out personalized payment e-mails but can't respond to an e-mail when a customer has an issue. Can you address that situation please? Oh by the way, I and others on many occasions tried cancelling through e-mail only to have our e-mails ignored.

I asked BC on their Facebook page about why they couldn't fulfill orders in the order of which they were received and they didn't seem to have an answer why.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

DGTWoodward pixletwin

I actually hope your 11th Doctor shows up decapitated and with accessories missing and we'll see whose firing off e-mails within seconds.

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I got 2 personalized payment e-mails from them for the basic figure. You're not addressing why they are able to send out personalized payment e-mails but can't respond to an e-mail when a customer has an issue. Can you address that situation please? Oh by the way, I and others on many occasions tried cancelling through e-mail only to have our e-mails ignored.

I asked BC on their Facebook page about why they couldn't fulfill orders in the order of which they were received and they didn't seem to have an answer why.

Firstly, with the greatest respect UW54, you need to stop talking about other's problems. Talk about your own and maybe we can determine what can be done, if anything, to help you. It commendable that you are interested in others but I feel that there has been a slight crossing over of both your and their problems.

Only two emails? Sorry, I thought you said multiple emails. That's really not a lot. Did you actually cancel in the end then? Also, not entirely sure what you mean when you say a 'personalised' email. Any email to you would be directed to you by name anyway, so I don't really get you.

What I can say (if you mean what I think you mean) is that if you have an email from an actual person and not an automated response, then you should always answer that email to keep the conversational thread intact. I think NICEMAN fell foul of opening up a second line of communication over the single same issue. I think that, what with all the traffic they must be trying to deal with, a sudden or unexpected change to the subject heading may help towards getting a bit buried.

I originally ordered an AMY regular figure, and wanted to change it to the Signature Edition version. I cancelled my original one via email, in favour of the amended one with no problem, so I have not experienced a problem myself.

As to order of fulfilment. If they are using some sort of internally prioritised fulfilment system, which gives them their correct order, then maybe they were confused and had no answer to give you on Facebook..?

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I actually hope your 11th Doctor shows up decapitated and with accessories missing and we'll see whose firing off e-mails within seconds.

I sure hope you'll be my internet champion if that ever happens. Coz if there is one thing I have learned is that "anonymous internet tuf-guy obessively and annoyingly ranting about small petty things" always gets a company's ear.

 

[Underworld54]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

I sure hope you'll be my internet champion if that ever happens. Coz if there is one thing I have learned is that "anonymous internet tuf-guy obessively and annoyingly ranting about small petty things" always gets a company's ear.

Oh but when you rant it's ok? Hmmmm.

 

[pixletwin]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Oh but when you rant it's ok? Hmmmm.

Ummm yup pretty much. Because my rantings generally make sense and aren't petty.

Silence must fall.

 

[DGTWoodward]

Re: New Doctor Who 1:6 and 1:4 from Big Chief Studios!

Ummm yup pretty much. Because my rantings generally make sense and aren't petty.

Silence must fall.

PT, you naughty person

I am sure that underneath the slightly OTT complaining, UW54 does in fact make a couple of valid points.

1) They are buried, but they are there. With all the extra work they are now doing, it is clear that BCS's ability to answer emails quickly has been impeded. I am not saying this as an attack as it's clear that they must be under a huge burden.

2) But the follow-on from this is that things will take/are taking longer to put right.

It's what happens when just a handful of people are trying to do an utterly massive job. It's sweet actually (in a contrary sort of way) to think that, here are a small group that are thinking "Yes, we are ready for this. It will succeed but we....are READY!"

...only to get snow-balled by the actual amount of success they have been hit by.