ursus_veritas
Freakalicious
- Joined
- Jun 22, 2015
- Messages
- 23
- Reaction score
- 0
Glad to hear that, Ursus. When was it that you asked for a new body? It seems like some are getting one, some are put on a wait list, and others are told none are available. Its good to know that SS actually inspects replacements before shipping. I don't know where this statue ranks as far as poor quality, seems to be a lot, but I hope it's a wake up call to SS and their QC.
I emailed SS on 3/22 and got a response on 4/1 saying they'd set me up for a full exchange/replacement. I shipped the damaged piece back on 4/6 and they shipped the replacement to me on 4/13. I received the replacement today, 4/15.
All in all, it took just over 3 weeks from initial email to replacement in hand. It does seem like some have just been flat out told "we're out of replacements," which is unfortunate. Responses to replacement requests seem to have been all over the board.