Jediguy,
Send me your eBay info. I see you're in Singapore. That figure definately shipped. I'll sort this out. And yes I did end up shipping out TWO of them. I'm not a retailer with a shelf full of these things, so it concerns me as much as you. I make every last piece of my figures from scratch, by hand, by myself. This will be the second replacement I've had to send. I know you feel cheated, you paid $150.00. From my end that $150.00 sale will end up costing me $300.00 plus international shipping. My point there is that if that's what I need to do to make sure you get what you paid for, that's what I'll do.
I don't mean to sound like I'm being hard on you. This isn't at all your fault. But I finally calmed down enough from Nick's post to glance over some of that stuff at the OSW. I have to say I'm kind of irritated. As I said in my last reply I'm human and I make mistakes. It's not some grand conspiracy to rip people off systematically. I don't know why that's always the first assumption for a lot of people And not just with me, I see it a lot. Something goes wrong with a transaction and automatically it must have been intentional. All businesses, big and small, screw up now and then. If I do, I'm always eager to work it out. Even if it ends up costing me. Looks like I can clear up the deal with IronMan over the Batman head. Turned out to be mostly a misunderstanding about how I make the heads.
Sorry to vent like that. But I've learned when you're called out publicly it's best to respond publicly.
And Nick, if you read this get back to me please. I've responded on the board and sent you a PM. I've been thinking a lot about your order and the communication. I don't remember you ever getting angry or accusing me of anything or expressing concerns. As best I can recall we were discussing a few options for your figure; boot choices and such. I think I was working on a new head sculpt you wanted to see, etc. It seems to me that our discussions wound down and we just sort of lost touch. You're clearly very upset over it, and I understand that completely. I'm not sure why you guys would sit on it all this time without contacting me again before you just fired off at me. It really saddens me to think some people seem to think I'm just sitting here, taking their money and laughing at them. I would truly hope that all of the work I've done over the years and all of the satisfied clients I have would buy me a little more benefit of the doubt than that. Nick, You had no problem jumping in here to call me everything you could think of. I would hope you want to resolve this and finally get your figure as quickly. If you came here to resolve our issues, cool. If you just dropped in to slap me in the face and walk away, that's immature.
Shawn K.