I doubt you will have to replace the whole statue. I've had subpar headsculpts before and SS just sent me a new one instead of a whole new statue.
Thanks, the person on the phone said that the returns department will make the determination. She could not/would not verify what they would ask of me. She was very pleasant and jsut asked me to send the photo and she would take care of the rest. She told me to be on the look out for another email from them with instructions of what to do or what they were going to do.
I am very pleased with the statue..... and as far as the "leaning: issue. I think it is all perspective of the lens of the camera. if you ahve the Guinness head and you snap a photo of the statue with him looking straight on into the eyes, he does look as if he is leaning. But if you snap the photo straight on (in line with the belt buckle looking straight at you) the statue is perfect for photos.
I am displaying him with the belt buckle pointing straight out and it does not look distracting at all.
That being said, he sure does take up a lot of space....