hairlesswookiee
PALPATINE CRUSADER!!!!
Well, to be fair, SimFeliz is in Australia, so they're probably trying to avoid spending a lot to have him send it back (or having him destroy the piece). And it should be noted that you can return something Sideshow for any reason.
I think it's pretty clear that the gloss coating that they sprayed on the eyes turned cloudy, which can happen if it's exposed to moisture. Several people actually mentioned that their statues came out of the box wet. They just packed it away in too much of a hurry and it turned cloudy in the box.
i agree, if the problem can get sorted out easily without inflicting more damage it could save a lot of time and money. shipping back and forth could end up costing SS almost the worth of the actual piece so it would be in their best interest to resolve it without shipping. i know first hand that sometimes problems happen and its really nobody's fault...its just the way things go down. luckily SS is THE BEST with return policies.