well, just got off phone with SS. Nice customer service girl, as always, didn't get her name. anyway, this is what happened. I mentioned about the cracking paint on the item, she looks up my order info, and then got put on hold. When she came back, she said that they would check the inventory to see if a replacement was available. I told her that I wasn't really interested in a replacement, as I've heard of several having this problem and that I'm concerned they will all turn out like this and it was probably a lot/factory issue and not an isolated incident. She told me that I was the first person to call her about it. She wasn't rude, but didn't seem to want to know those sort of details or my opinion on the matter, which I can't blame her as I'm sure they are very busy. Anyway, I was offered a "one-time courtesy return" on the bust and shouldbe getting a return label RMA in my email in a couple of days and will be returning the item.
So I'm happy with the service, but still concerned overall. If my offer was a "one-time only" allowable return, what does that mean if I get other busts that start having this peeling/cracking paint issue?
I honestly hope sideshow makes some sort of formal statement on this issue to put all of their customer's worries and concerns at rest. cracking paint on an item (that I hadn't even displayed yet) and is less than a year old is unacceptable and should not be at the customer's cost.
