Paitient Zero Premium Format!?!?!?!?!?

[RoboDad]

Well, Brant made we aware of a different route that might have sped things up (I have never even taken the time to read the green sheets, can you believe it? ).

Once I had started the conversation with the live CS rep, things went very quickly. Less than 24 hours from "first contact" to having my package labeled and shipped. That ain't bad.

 

[thenammagazine]

With all this "best customer service ever!!!!111" talk all the time, why does it take almost a week for someone to get back to you (and then the same amount of wait time every time you respond to them), and weeks for replacements (if they decide your piece is worthy enough of one)?

I mean, they're really polite to you when you call in, but otherwise I've had better cs experiences from many, many other retailers. I think they really need to start thinking about making sure everyone who orders a piece will have the opportunity to get one without any defects or issues.

I'd say this is a unique combined experience. When I had a busted holster on my Indy PF, I called, showed photos and in 4 days had a replacement. The whole PZ PF issue aside, they really do have the best CS.

 

[Buttmunch]

Despite the issues I"m having with getting my EX PZ PF replaced, Sideshow does have the best customer service I've ever dealt with. Just because things aren't going my way right now doesnt mean they are still well above and beyond average. Hopefully I can convince them to help.

If not, maybe a personal visit at SDCC will work

 

[Desilu]

Well, Brant made we aware of a different route that might have sped things up (I have never even taken the time to read the green sheets, can you believe it? ).

Once I had started the conversation with the live CS rep, things went very quickly. Less than 24 hours from "first contact" to having my package labeled and shipped. That ain't bad.

Glad to hear he's on the way babe!

 

[ozzfan84]

I dunno, when my T-800 base arrived damaged, it took about a month from when I originally received it to get a replacement, between email correspondences, waiting to send it in and waiting for the replacement to leave the warehouse and be delivered. The only other time I needed something was a Jason PF mask and they sent just the mask, which took a shorter amount of time.

Otherwise, I still believe they should make enough to cover replacements when things arrive damaged. Either that, or make sure they pack them well enough that they wont arrive damaged.

 

[Buttmunch]

I dunno, when my T-800 base arrived damaged, it took about a month from when I originally received it to get a replacement, between email correspondences, waiting to send it in and waiting for the replacement to leave the warehouse and be delivered. The only other time I needed something was a Jason PF mask and they sent just the mask, which took a shorter amount of time.

Otherwise, I still believe they should make enough to cover replacements when things arrive damaged. Either that, or make sure they pack them well enough that they wont arrive damaged.

I agree.

 

[Buttmunch]

They still aren't budging on a replacement, but now they are offering a 20% discount. Although I'm going to try my best in person at SDCC and give it another shot. I'm half tempted to bring him along

 

[tnaig001]

No such thing. Remember, the Exclusive Edition was open to orders worldwide and the International Exclusive was only offered to International distributors. No exclusive loving for us loyal SS customers at home.

When you realise how much it costs to ship this internationally, you might change your mind

 

[ozzfan84]

If it means that much to you, bring it along.

One thing though; do you remember how a while back people were talking about their accounts being "flagged." Where they got emails saying something like SS will open all packages and approve them before sending them out to you? People were speculating that this would mean they wouldn't accept future returns from those people because those items were already checked by SS before going out. Kinda like how they already told you that defect would have passed their QC.

You might want to pick your battles and save a return fight for something seriously wrong and broken, in case they are flagging accounts.

 

[ozzfan84]

When you realise how much it costs to ship this internationally, you might change your mind

My brother lives in Hawaii. When he complains about higher shipping costs, I remind hims that he lives in Hawaii.

 

[Bubbles]

I currently have a Patient Zero waiting to be collected once again for return. This is the 3rd one and each time the statue has been damaged. Twice with arm snapped clean and once with what appeared to be a seam across the face. I've given up and don't want another. Quality control is seriously lacking which is a shame as i really like this statue.

 

[Buttmunch]

I currently have a Patient Zero waiting to be collected once again for return. This is the 3rd one and each time the statue has been damaged. Twice with arm snapped clean and once with what appeared to be a seam across the face. I've given up and don't want another. Quality control is seriously lacking which is a shame as i really like this statue.

THREE?!?! Was that the regular or exclusive?

 

[Bubbles]

First was Exclusive and when that went back I was told no-more ex's were in stock. The other 2 were regular versions. Funny thing is 1 Ex and 1 reg both had the right arm snapped in the same place.

 

[RogueCylon]

I currently have a Patient Zero waiting to be collected once again for return. This is the 3rd one and each time the statue has been damaged. Twice with arm snapped clean and once with what appeared to be a seam across the face. I've given up and don't want another. Quality control is seriously lacking which is a shame as i really like this statue.

Unfortunately I've been there myself. Had issues with the Hellboy 2 statue. Had to send it back. They returned what looked like the same one with even more damage. In the end I had to buy one off eBay just to substitute for the one damaged. When Sideshow CS asked how the second delivery went I told them straight the issues and the fact that I had to buy another off eBay. They had the gall to say that I couldn't swap parts with a statue bought elsewhere and whether they could close the return case. Totally pitiful service. I swallowed the cost on the Sideshow delivered statue.

 

[Buttmunch]

First was Exclusive and when that went back I was told no-more ex's were in stock. The other 2 were regular versions. Funny thing is 1 Ex and 1 reg both had the right arm snapped in the same place.

See, that is just BS there were not any replacements available for exclusives. Yours was far worse than mine, but the point is there needs to be replacements available. Why should we not get a mint PZ PF EX just because they didn't make any replacements?

 

[MinMay]

Does this mean that these EXCLUSIVE is rare to come by now since they have no replacement? which mean less statue in existence out there? ?

 

[Buttmunch]

They were rare to come by to begin with.

 

[ozzfan84]

First was Exclusive and when that went back I was told no-more ex's were in stock. The other 2 were regular versions. Funny thing is 1 Ex and 1 reg both had the right arm snapped in the same place.

What a mess...

 

[LOTRFan]

This just has to be SS producing less "extras" due to the economy, right? It is getting rediculous.

 

[ozzfan84]

This just has to be SS producing less "extras" due to the economy, right? It is getting rediculous.

But they said the money they made from creating an international edition "variant" was trivial. I'm confused.