Paitient Zero Premium Format!?!?!?!?!?

[ChrisCJ99]

My PZ reg is coming in the mail.... Gonna sell it if anyone is interested

 

[usswanker]

My PZ is OUT FOR DELIVERY!

 

[ChrisCJ99]

 

[RoboDad]

I just got my "please provide photos of the damage to your piece" email, and immediately replied with the photos I had ready to go (I've been down this road enough times that I know exactly what to do ).

Ummm... woohoo?

 

[furystorm]

Yeah Chris, what gives? You happy to have the regular in hand or something?

 

[ChrisCJ99]

Yeah Chris, what gives? You happy to have the regular in hand or something?

No no. Just happy for others getting their PZ

I'm actually trying to sell my reg PZ

 

[furystorm]

That makes sense now, I went back a few posts and can see what you are wooing!!!

 

[Ktjn]

I just got my "please provide photos of the damage to your piece" email, and immediately replied with the photos I had ready to go (I've been down this road enough times that I know exactly what to do ).

Ummm... woohoo?

I bet you'll get a replacment/exchange.

 

[Buttmunch]

I bet you'll get a replacment/exchange.

If so, Sideshow has some explaining to do

And Robodad, I've found the process to be faster to just send them pics from the begining. It at least saves you an email and probably a few days to get another response. Like you said, they ask for pics anyway. I think those new green sheets they've started sending out with details for getting replacements/exchanges even says to include some photos.

 

[RogueCylon]

This guys being guarded by my "pet".

 

[RoboDad]

If so, Sideshow has some explaining to do

And Robodad, I've found the process to be faster to just send them pics from the begining. It at least saves you an email and probably a few days to get another response. Like you said, they ask for pics anyway. I think those new green sheets they've started sending out with details for getting replacements/exchanges even says to include some photos.

Well, don't be too upset at them Brant. Mine is a regular, after all. I wouldn't be surprised if there are more regular replacements than exclusives.

As for the photos, I'm not sure where I would send them. The initial contact is made through the customer service form, and there's no place to attach photos there. After that, the only contact prior to the photo request comes from the automated email server, not a real CS rep.

 

[Buttmunch]

Well, don't be too upset at them Brant. Mine is a regular, after all. I wouldn't be surprised if there are more regular replacements than exclusives.

As for the photos, I'm not sure where I would send them. The initial contact is made through the customer service form, and there's no place to attach photos there. After that, the only contact prior to the photo request comes from the automated email server, not a real CS rep.

Oh, I'm not upset at you. You definately need a replacement more than I would, even if it was the exlusive one. Your's can't even be displayed. Mine is just a minor paint scratch. Destracting once you know it is there, yes, but nothing like a severed arm

And actually those green sheets I was talking about tell you to contact them through: [email protected]

And it does say to include a jpg photo now that I have it out and read it again. I've gotten them in the last couple of orders.

 

[ozzfan84]

Brant, did you end up accepting the partial credit? Will it affect your rewards points?

 

[Buttmunch]

I haven't yet. I emailed them again earlier today since someone else with an exclusive let me know they are getting a replacement. This is what I got back:

Whenever possible, our return inquiries are handled on a first come first served basis. However with items that are extremely limited, we have to attend to each customer personally and see how we can best assist them as well as be fair and balanced.

As I am the only one handling this particular item, I know who you are referring to. However I will not go into details over why I am able to provide a replacement for his flaw and not for yours.



In reviewing the photos that you provided and checking into the possible cause of damage, it has been determined that we cannot provide you with a replacement of this figure. I understand if this is frustrating to you, however with this particular flaw your statue is still completely intact and would pass our in-house QC over all. We do understand that a bit of the detail is missing from your figure and as such are willing to offer you compensation for the flaw to you statue to keep as is. This is in the form of a partial refund of 15%.

 

[Darth Waller]

I haven't looked through this thread for your paint rub, but those would pass a QC inspection?

 

[Buttmunch]

I haven't looked through this thread for your paint rub, but those would pass a QC inspection?

My item was clearly damaged during shipping due to improper packing. The two interchangeable hands were very, very well protected in the packaging. The left arm however was completly bare and exposed to the styrofoam packing without even tissue paper to buffer it.

I can't imagine I'm the only person to be affected by this.

 

[Darth Waller]

I had no damage, but the arm on mine was completely exposed. Everything else was covered. I still can't believe they shipped them out like this.

 

[Buttmunch]

I just replied to their email and attached this photo from the Mike:

You can clearly see how the wristband was literally rubbing against the styrofoam. I don't think it is at all unreasonable to think that could cause the paint rubs during shipping.

 

[usswanker]

Oh yeah the UPS guy delievered! This PF is freaking awesome! As bad ass as I was hoping he was going to be! SS bring on the next Dead PF!

 

[DarkDaysinVegas]

HELLS YESSSS!! wanker