Premium Format SS Rogue Premium Format

[CollectorNC]

Re: Rogue

I wonder if it's that bad that Sideshow will have another batch of both portraits done. Now that for sure would have everyone singing Sideshow praises again.

Not sure the cost/loss of this but I think it would be in the long run a great way for the company to own up and make collectors feel comfortable. Sometimes companies have to lose money to make money or to get the consumer confidence back after a sour experience.

 

[devilof76]

Re: Rogue

Was this statue delayed at all?

 

[CollectorNC]

Re: Rogue

I dont know about that. They increased the run to 1500 now on the normal. Which I think might be related to them expecting some returns on the EX. But, that only makes sense if the normals are being painted differently.

I guess my point is 1500 is a pretty large run and a lot of people (like myself) cancelled the normal pre order. So I bet your chances of getting one after its shipped and pics are up is very good.

Then that will be perfect. As due to the issues, I feel it's a 100% necessity to have in hand photos of the REG before pulling the trigger.

 

[Sweet Rabbit]

Re: Rogue

Was this statue delayed at all?

by a couple months I think

 

[fuzzylojiks]

Re: Rogue

Problem with a certain number of people not being able to call SS and complain. People who did pre orders thru ebay, or other companies who dont have a return policy etc...

So SS cant really say not everyone is calling in, cause there has to be at least 100-200 people who are stuck with a item that cant be returned.

Just a thought im throwing out there.

Yeah, I have a friend who may be in that predicament. He got it from another source and now he's really freaking out. That's one of the benefits for ordering direct.

 

[draekus]

Re: Rogue

Alright, so I contacted SS yesterday afternoon. Their returns department was so busy I had to call back twice and still had to speak with a CS rep (instead of a returns rep).

Basically its the same deal everyone else has encountered. They tell me sorry, blah, blah, blah (stick to the script), and then tell me to send jpegs and wait 5 days for them to get back to me.

Here's how the rest of the call went...
The rep I spoke with said they would probably just send me a replacement. I countered by saying that I've seen images in person and on the Sideshow forums of over 20 different pieces, all with the same issues. Therefore I suspect that this is a production-run issue and any "replacements" would likely have the same issue unless they were repainted or part of a different production-run that was improved/corrected.

She responded by saying: "Oh...well, I dunno what people are posting but I know we've only received two calls with complaints."

I said, "Well (insert rep name) its possible you are misinformed about the volume of complaint/return calls because I know at least 5 to 8 people that have called/emailed in regards to issues with their Rogue PF statues."

She shut-up at that point and just said they would get back to me in 5 days...

I know CS is trained/instructed to lie in these situations to preserve the company's image. Nonetheless, as the customer I don't appreciate being lied to. Even if they haven't received "5 to 8" calls/emails THEY KNOW more than the average amount of people are complaining about quality issues.

 

[CollectorNC]

Re: Rogue

Problem with a certain number of people not being able to call SS and complain. People who did pre orders thru ebay, or other companies who dont have a return policy etc...So SS cant really say not everyone is calling in, cause there has to be at least 100-200 people who are stuck with a item that cant be returned.

Just a thought im throwing out there.

This happened to me on the ROTLA PF. My argument to SSC's is that 3 years was too short for a SSC's product to start having problems. I said it does not matter where the product is purchased as all SSC's customers should be able to count on the SSC's name and the implied quality. In fairness to SSC's they did offer me the coupon and free shipping which I've applied to another order. Now is 45 bucks enough to make up for shoddy workmanship? No. But they were willing honor the SSC's name no matter where I bought it by offering something. That's why in this case, I strongly encourage people to send these back while you can and not regret it later...

 

[fuzzylojiks]

Re: Rogue

Alright, so I contacted SS yesterday afternoon. Their returns department was so busy I had to call back twice and still had to speak with a CS rep (instead of a returns rep).

Basically its the same deal everyone else has encountered. They tell me sorry, blah, blah, blah (stick to the script), and then tell me to send jpegs and wait 5 days for them to get back to me.

Here's how the rest of the call went...
The rep I spoke with said they would probably just send me a replacement. I countered by saying that I've seen images in person and on the Sideshow forums of over 20 different pieces, all with the same issues. Therefore I suspect that this is a production-run issue and any "replacements" would likely have the same issue unless they were repainted or part of a different production-run that was improved/corrected.

She responded by saying: "Oh...well, I dunno what people are posting but I know we've only received two calls with complaints."

I said, "Well (insert rep name) its possible you are misinformed about the volume of complaint/return calls because I know at least 5 to 8 people that have called/emailed in regards to issues with their Rogue PF statues."

She shut-up at that point and just said they would get back to me in 5 days...

I know CS is trained/instructed to lie in these situations to preserve the company's image. Nonetheless, as the customer I don't appreciate being lied to. Even if they haven't received "5 to 8" calls/emails THEY KNOW more than the average amount of people are complaining about quality issues.

2 calls? That's highly unlikely since so many people on the boards claimed to have called them. I know quite a few members who called in already. I don't mind them not letting out information about the actual number, but to make up that few and possibly lying to customers seems pretty bad.

That means there was one other call other than mine? hmm......

 

[Y4NK33 PL4N3T]

Re: Rogue

She responded by saying: "Oh...well, I dunno what people are posting but I know we've only received two calls with complaints."

 

[Sweet Rabbit]

Re: Rogue

mine will be here tomorrow

 

[Y4NK33 PL4N3T]

Re: Rogue

You must be very excited ink.

 

[Vince-Vell]

Re: Rogue

im sure they got way more then 2 calls.

So most of us called in who got theirs.

Then figure any good comic stores out there who ordered for their customers would inspect the item first hand to make sure nothing was broken, and may or may not have caught the eye issues. Then the customer would prob inspect it too before handing over $300.

Then we can figure some ebay sellers got wind of the issue and would not want to sell a statue and deal with a upset customer.

Check ebay now, one auction was always saying they got a good one with no paint issues.

Then dont forget not everyone got their statue yet, so expect more posts and call ins.

 

[Sweet Rabbit]

Re: Rogue

You must be very excited ink.

it was checked when it got to the person I bought it off of & it's not jacked up, so yes

 

[fuzzylojiks]

Re: Rogue

mine will be here tomorrow

Good luck ink, hope you get a nice one!

 

[electroshock]

Re: Rogue

i prefer manga eyes to this CHAMELEON EYES

 

[xYx]

Re: Rogue

it was checked when it got to the person I bought it off of & it's not jacked up, so yes

You're a sly bastard, good on you!
Post pics please.

 

[Mister Ski]

Re: Rogue

The most frustrating aspect of life: people standing together and actually doing something about an issue that needs to be resolved. Unfortunately, it's human nature to avoid confrontation. Many seem content with spending 300 and then going and spending another 100 to get repainted. It's almost like some have gotten used to accepting poor quality to where they almost expect to custom mod the piece. That certainly doesn't help those of you with legitimate issues and doesn't encourage SSC's to do any better in the future. If you are b___g and moaning on here and saying you are going to contact SSC or send it back, DO IT. Otherwise, stop complaining and get used to this kind of issue.

Here, here!

 

[jgama25]

Re: Rogue

Alright, so I contacted SS yesterday afternoon. Their returns department was so busy I had to call back twice and still had to speak with a CS rep (instead of a returns rep).

Basically its the same deal everyone else has encountered. They tell me sorry, blah, blah, blah (stick to the script), and then tell me to send jpegs and wait 5 days for them to get back to me.

Here's how the rest of the call went...
The rep I spoke with said they would probably just send me a replacement. I countered by saying that I've seen images in person and on the Sideshow forums of over 20 different pieces, all with the same issues. Therefore I suspect that this is a production-run issue and any "replacements" would likely have the same issue unless they were repainted or part of a different production-run that was improved/corrected.

She responded by saying: "Oh...well, I dunno what people are posting but I know we've only received two calls with complaints."

I said, "Well (insert rep name) its possible you are misinformed about the volume of complaint/return calls because I know at least 5 to 8 people that have called/emailed in regards to issues with their Rogue PF statues."

She shut-up at that point and just said they would get back to me in 5 days...

I know CS is trained/instructed to lie in these situations to preserve the company's image. Nonetheless, as the customer I don't appreciate being lied to. Even if they haven't received "5 to 8" calls/emails THEY KNOW more than the average amount of people are complaining about quality issues.

I guess I'm customer number 3 then. I sent in an email and SSC confirmation email said that the wait time for a response may take up to 7 business days instead of 5. Have they recently changed this? It doesn't surprise me if they did with all of the issues with Rogue and possibly other statue orders they need to deal with. Best thing comes to those who wait I guess.
---------
We appreciate your patience during this time, as it may take up to seven (7) business days, (Monday - Friday, 8:30 am - 5:30 pm PT) for our Returns Department to process your request and contact you with further information.

 

[devilof76]

Re: Rogue

by a couple months I think

I wonder why Vampirella was pushed back for so long, but not Rogue.

We waited a full five months beyond when she was due and she appears to be flawless.

 

[xYx]

Re: Rogue

I wonder why Vampirella was pushed back for so long, but not Rogue.

We waited a full five months beyond when she was due and she appears to be flawless.

How big is the ES of Vampi, if you don't mind me asking?