Alright, so I contacted SS yesterday afternoon. Their returns department was so busy I had to call back twice and still had to speak with a CS rep (instead of a returns rep).
Basically its the same deal everyone else has encountered. They tell me sorry, blah, blah, blah (stick to the script), and then tell me to send jpegs and wait 5 days for them to get back to me.
Here's how the rest of the call went...
The rep I spoke with said they would probably just send me a replacement. I countered by saying that I've seen images in person and on the Sideshow forums of over 20 different pieces, all with the same issues. Therefore I suspect that this is a production-run issue and any "replacements" would likely have the same issue unless they were repainted or part of a different production-run that was improved/corrected.
She responded by saying: "Oh...well, I dunno what people are posting but I know we've only received two calls with complaints."
I said, "Well (insert rep name) its possible you are misinformed about the volume of complaint/return calls because I know at least 5 to 8 people that have called/emailed in regards to issues with their Rogue PF statues."
She shut-up at that point and just said they would get back to me in 5 days...
I know CS is trained/instructed to lie in these situations to preserve the company's image. Nonetheless, as the customer I don't appreciate being lied to. Even if they haven't received "5 to 8" calls/emails THEY KNOW more than the average amount of people are complaining about quality issues.
