Hi everyone, my exclusive version arrived last week #33
, my joy was short lived as I discovered two flaws on buffy, 1st was on her left hand where the stake point should be at the tip of her index finger, it was lying on the outside of her index finger. The second flaw was a black scratch under her right arm. So I e-mailed Sideshow asking for a replacement and I got an e-mail this morning confirming they will send a replacement in the next week or so. But when I read the last part of the e-mail
. Here's the e-mail.
"Thank you for taking the time to contact our Returns Department. We are so sorry to see that your item arrived flawed!
We wanted to follow up with you today to confirm that a replacement order #******** has been booked for the Buffy Body only. Please allow 7 to 10 business days for your replacement order to ship at no cost to you.
Please make sure your replacement part is undamaged upon receipt. If your replacement is acceptable,
please destroy your damaged part only per the instructions below and provide photos within 5 business days of receipt of your replacement. If we do not receive your photos in this time, you will be charged for the extra piece."
I understand that they don't want me selling on the flawed part and that they don't want me returning it as they would be responsible for the shipping charges but how can I destroy her, It just seems such a waste
. You can't even notice the flaws from a distance, I would have preferred they took the flawed piece back instead of having me destroy such a beautiful piece.