- Joined
- Sep 1, 2013
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By the way, with all the drama on this forum, YouTube, Facebook groups and elsewhere, I find it very interesting that even with the blanket free refund I just offered yesterday, we have gotten zero cancellation request so far. Zero!
With close to 2500 customers and all this drama, statistically, you would expect quite a few, or at least some, considering the storm we had to endure the last week.
What does it say that we have zero cancellation requests even if you get all your money back? feels quite weird and out of synch with what we are seeing and hearing regarding all this drama.
Ps: this full free refund is a one time exception, and no rights can be derived from this. With everything we have learned about the community in the last week, I know I have to be very clear about this. In the past few years, we have had every kind of story about why customers needed a full refund and I don’t want any trouble now because of this one time exception. Again to be completely clear and transparent.
With close to 2500 customers and all this drama, statistically, you would expect quite a few, or at least some, considering the storm we had to endure the last week.
What does it say that we have zero cancellation requests even if you get all your money back? feels quite weird and out of synch with what we are seeing and hearing regarding all this drama.
Ps: this full free refund is a one time exception, and no rights can be derived from this. With everything we have learned about the community in the last week, I know I have to be very clear about this. In the past few years, we have had every kind of story about why customers needed a full refund and I don’t want any trouble now because of this one time exception. Again to be completely clear and transparent.
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