Toys Wonderland shipping options

BigBreda was breaking that video down on his stream today. It's funny that Customs is investigating Philip for breaking internal trade laws.

Godfather1408 said:

The video is up and from the caption under but not video translation.

"Model and figurine toy enthusiasts around the world have reported to Dong Zhang one after another, accusing a Hong Kong toy company of delaying shipments for a long time after accepting pre-orders, and suspected of defrauding money.

It is said that there are as many as 600 victims. Some victims from the United States, the United Kingdom, Australia and Romania said that they had asked the customs and police for help, but were unable to receive effective assistance. They also tried to apply for a refund from the credit card company, but the result was also rejected. .

After the incident was exposed, the person in charge of the toy company finally appeared to respond to the accusations and explain the reason for the delayed shipment. He also revealed that the YouTuber he had cooperated with deliberately smeared the toy to encourage customers to refund, causing the company to have financial problems.

Although the toy company provided an explanation, some buyers still said they could not accept it."

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So he plainly admits in the video that he gets his goods from a Korean distributor, which is weird since that's not where most figures distributors are located. (in fact, most Korea distributors get their goods from China instead) and the Korean distributor played him out which causes some shipment issue and Justin's condemnation post about TWL causes even more trouble as a lot of customers forcefully took back their money.

Correct me if I'm not wrong, but TWL is in Hong Kong with almost direct links to China/HK distributors for most things toys/figures, why are they doing parallel imports from a country miles away with language barrier, more so a 'main' distributor? That sounds like they never had any official distributorship to begin with and are just sourcing the 'cheapest' in view of exchange rates.

There's also the 'Fast' Batch and 'Subsequent' Batch ******** he spew which is purely from TWL operations stand point, not distributorship but he's trying to make it as though it's distributorship arrangement.

He also stated that Justin's Collectibles have a monetary agreement with him that runs till 2025 which Justin reneged due to disagreement in wanting to work with other 'toys distributors' and monetary issues.

I think both Justin and TWL are scums because they were in cahoots until the heat is too much to bear when everything blew up (especially during the pandemic where new collectors fell in their trap). This video pretty much tells you what you need to know about them before you even place your next order.

Timestamp 52:00 to 1:19:03

What I understand is people who didn't have their toys delivered/delayed, consumers contacted Justin.
Justin couldn't get answers from Toys wonderland, then Justin recommended consumers pull their money from Toys wonderland as they were not even communicating with him.

I just know I am one of the 600 missing thousands of dollars worth of merch.

The nightmare still continues.

Posted 8 days ago:


Unfortunately, we're going to see this more frequently.

People should start quoting things they said in that interview when they pester them with emails. "You showed your warehouse on camera showing that you have it filled with figures. The figure xx that I ordered has been out for xx months now and you still haven't shipped it." "If this is Justin's fault because he told people to cancel, but I didn't cancel, then why haven't you shipped out my figures that were released almost a year ago?"

Talk a bunch of **** to them about how they are breaking international trade laws and any other things you can come up with. I'm surprised he hasn't just shut it down and disappeared for a bit at this point.

The cycle repeats again and the end result???



Yep... We all know the answer = Your going to get nothing and still screwed!!

English translation

I love the voice they use for Philip. Sounds slimey and evil. Just think, your unforfilled purchase could have went toward those lip injections.

ronnieb555 said:

I shopped with them for years and they were fine until about the end of 2021/start of 2022, then I started to experience problems with them.

I currently have open orders/pre-orders with them totaling about £2,800 (give or take for the currency exchange), they have "promised" that all of the orders that have released figures will be dispatched by the 16th January, but this is the 3rd or 4th date they have gave me in as many months promising that the items will be shipped.

I've already opened claims with PayPal for all orders that fell within the 180 days and been successful and have open claims with my credit card which so far have said at least half should be recoverable and they are checking the rest.

Having said all of that, they did ship my InArt Gandalf midway through December and he arrived 2 days after.
I'm not advocating for them and they won't get anymore business from myself, but I was very surprised to receive Gandalf that early or at all.

Just if anyone is curious;

Open and released orders:
HT Battle Droid
HT Cad Bane Deluxe
HT Amazing Spider-Man (Garfield)
HT Friendly Spider-Man (Tobey)
HT Batman (Pattinson)

Pre-orders:
InArt Aragorn
InArt Batman
HT Anakin EP2
HT Padme EP2
HT C-3PO
HT Mantis
HT Mace Windu
HT Super Battle Droids x2

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Not sure if anyone is interested but thought I would post an update on my situation.
After initially opening claims with my credit card back in Nov/Dec 23 they initially refunded me all payments that were within a 120 day range and then I began the route of making claims under Section 75 (I'm based in the UK).
I had a lot of payments refunded during this time and then finally this week my credit card issued me with my final settlement.

This along side the payments I was able to claim back through PayPal and also a few duplicate figures that TW sent in mistake, I've now broke even and can walk away from this horrible mess.

Out of the figures listed in my original post, I only received the following, the rest are still "open orders".
HT Battle Droid
HT Cad Bane Deluxe
HT Batman (Pattinson)
Store credit orders - HT Captain Vaughan, HT Shoretrooper and HT Commander Fox

TW are still messaging me via WhatsApp though saying that some of my orders will be available next week and that I will only have to settle the shipping balances.

ronnieb555 said:

Not sure if anyone is interested but thought I would post an update on my situation.
After initially opening claims with my credit card back in Nov/Dec 23 they initially refunded me all payments that were within a 120 day range and then I began the route of making claims under Section 75 (I'm based in the UK).
I had a lot of payments refunded during this time and then finally this week my credit card issued me with my final settlement.

This along side the payments I was able to claim back through PayPal and also a few duplicate figures that TW sent in mistake, I've now broke even and can walk away from this horrible mess.

Out of the figures listed in my original post, I only received the following, the rest are still "open orders".
HT Battle Droid
HT Cad Bane Deluxe
HT Batman (Pattinson)
Store credit orders - HT Captain Vaughan, HT Shoretrooper and HT Commander Fox

TW are still messaging me via WhatsApp though saying that some of my orders will be available next week and that I will only have to settle the shipping balances.

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That's great to hear. That sucks you missed out on a lot of figures, but hopefully you can still track down some of them. Fantastic though, that you got your money back!

ronnieb555 said:

Not sure if anyone is interested but thought I would post an update on my situation.
After initially opening claims with my credit card back in Nov/Dec 23 they initially refunded me all payments that were within a 120 day range and then I began the route of making claims under Section 75 (I'm based in the UK).
I had a lot of payments refunded during this time and then finally this week my credit card issued me with my final settlement.

This along side the payments I was able to claim back through PayPal and also a few duplicate figures that TW sent in mistake, I've now broke even and can walk away from this horrible mess.

Out of the figures listed in my original post, I only received the following, the rest are still "open orders".
HT Battle Droid
HT Cad Bane Deluxe
HT Batman (Pattinson)
Store credit orders - HT Captain Vaughan, HT Shoretrooper and HT Commander Fox

TW are still messaging me via WhatsApp though saying that some of my orders will be available next week and that I will only have to settle the shipping balances.

Click to expand...

Thought I would just do another update, I settled a shipping balance for SoosooToys Gentlemoon and it was shipped about a week later.

I also placed 2 other orders using store credit 2-3 weeks ago and today they have both just been shipped and are in the hands of the courier, lets see what actually turns up as both orders are random figures that they told me they had in stock.

Just for anyone new to ToysWonderland, the only reason I have settled the shipping balance and placed this store credit order is that I have read that their new payment system Tazapay has a pretty good system in place for buyer protection, so I took the risk and had their buyer protection to fall back on similar to how I did with PayPal in the past.
If they were only accepting direct payments via Debit/Credit cards, I wouldn't have placed any additional orders.

ronnieb555 said:

Thought I would just do another update, I settled a shipping balance for SoosooToys Gentlemoon and it was shipped about a week later.

I also placed 2 other orders using store credit 2-3 weeks ago and today they have both just been shipped and are in the hands of the courier, lets see what actually turns up as both orders are random figures that they told me they had in stock.

Just for anyone new to ToysWonderland, the only reason I have settled the shipping balance and placed this store credit order is that I have read that their new payment system Tazapay has a pretty good system in place for buyer protection, so I took the risk and had their buyer protection to fall back on similar to how I did with PayPal in the past.
If they were only accepting direct payments via Debit/Credit cards, I wouldn't have placed any additional orders.

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I need to use store credit as the my refuse to give me my money back from the InArt Gandalf THEY cancelled. However twice I’ve asked for confirmation of two items currently “in stock” on their page and no one has responded…

WonderlandOllie said:

I need to use store credit as the my refuse to give me my money back from the InArt Gandalf THEY cancelled. However twice I’ve asked for confirmation of two items currently “in stock” on their page and no one has responded…

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I had the same and ended up picking an ‘in stock’ item. The order now has a recognisable shipping number (unlike Gandalf which never showed up on the postal tracking system despite showing as shipping). Still seems to be in the process of leaving HK at the moment and has been 3 weeks. I’ll update on here if it ever leaves/arrives….

WonderlandOllie said:

I need to use store credit as the my refuse to give me my money back from the InArt Gandalf THEY cancelled. However twice I’ve asked for confirmation of two items currently “in stock” on their page and no one has responded…

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I was also doing the same, they basically told me only items listed in their "Mega Sale" page are in stock, otherwise it can take them up to 21 days to process anything else.
Which is basically saying we can't fulfil any orders for new products, we can only ship things that are older and we have too much stock.

Absolutely f**king disgusting. On top of that, just gone to process a new order just to use the credit, and my value covers both item and shipping however store credit only removes cost of item!!

Seriously I would never wish ill will on anybody, but I wish it upon them and their families. Thieves.

WonderlandOllie said:

Absolutely ******* disgusting. On top of that, just gone to process a new order just to use the credit, and my value covers both item and shipping however store credit only removes cost of item!!

Seriously I would never wish ill will on anybody, but I wish it upon them and their families. Thieves.

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Yeah they only allow you to use store credit for the items and not the shipping.
It seems that Tazapay are pretty good for getting a refund if they don't actually ship the order though.
As well as that, TW seem to be pretty scared of Tazapay refund claims as I think they are running out of options for other payment methods. For 2 of the store credit orders I had placed, I opened claims with Tazapay as they were not shipped within a week and then a day after the claims were opened the orders were shipped.
Let's see if the full orders actually turn up, but Tazapay let me put the claim on hold until I verify with them that the correct items arrive.

I've long since given up on the $300 that they stole from me. They won't return my emails. I used to think they were just incompetent. Now I know them from what they are ... criminals.

A “Mega Sale”?? What a farce!

I still get peppered with their BS email, but have them on block and it goes directly to the delete folder. I do read them every now and then, I just simply ignore it afterwards. Too much headache to deal with their lack of customer support and shady business deals.

ronnieb555 said:

Yeah they only allow you to use store credit for the items and not the shipping.
It seems that Tazapay are pretty good for getting a refund if they don't actually ship the order though.
As well as that, TW seem to be pretty scared of Tazapay refund claims as I think they are running out of options for other payment methods. For 2 of the store credit orders I had placed, I opened claims with Tazapay as they were not shipped within a week and then a day after the claims were opened the orders were shipped.
Let's see if the full orders actually turn up, but Tazapay let me put the claim on hold until I verify with them that the correct items arrive.

Click to expand...

I ended up receiving the 2 orders I placed which contained 11 figures in total all using store credit and figures in their "Mega Sale" section, I did have to pay the shipping costs though as they don't allow the store credit to be used on shipping costs.