Chris needs to do the following.
A.) Post a list of his projects in the order he plans on working on them. This proves he knows how many heads he owes and shows the people waiting where they are on that list and what to expect wait wise.
B. ) State who he has found to paint the heads Kuato is unable to do to prove the people who payed for painted heads will be able to get such things.
C. ) Adress directly, those asking for refunds, these heads were made because people here went out of there way to get a list togeather, payed up front, and now the heads they payed for, are being sold to other random people on ebay, when the original commissioners have nothing to show, and no way of communicating.
So far his responses have only hurt him further IMO, he won't adress people directly who want to communicate with him, but he does regonise praise from one member in particular? He is dodging the issue which is not a confidence builder.
I'd like to live in lollipop world where I can just pretend problems are imaginary but these very real people deserve an answer and not to be treated as if they are worthy only of some statement read by a press secretary.