Big Chief Studios - 1/6 Doctor Who - #10 David Tennant

[sueworld]

I'm only a casual fan of Who, but isn't it true that when a timelord regenerates, they can regenerate into any species they choose?

Err, not to my knowledge. Just another Timelord.

 

[jimjimmyjones85]

WOW ! BCS is really starting to irk me.

I have been trying to get on the payment plan.

Have tried contacting them cause their site is not taking my information to set up the plan.

Have emailed them.

Have tweeted them.

Nothing.

I am about to request a refund and cancel. Really getting pissed.

 

[DGTWoodward]

WOW ! BCS is really starting to irk me.

I have been trying to get on the payment plan.

Have tried contacting them cause their site is not taking my information to set up the plan.

Have emailed them.

Have tweeted them.

Nothing.

I am about to request a refund and cancel. Really getting pissed.

That's a shame. I'm assuming that the folks at BCS are seriously snowed under...which seems to be their usual state. I do know that their web site, as is, is still wonky because I have wanted to update/alter some of my details for a while now too.

It seems that the life of a 1:6 scale collector is 97% waiting.

 

[Ex-Parrot]

Doesn't surprise me at all, unfortunately.

I tried to contact them about the payment plans for both Tenant and Baker, never heard back, so gave up on sending emails about it. I'm just saving the funds for when they eventually do appear. I'm patient, and it's not a huge deal to me, so I can live with it. At the same time though, it's not a good look.

Funny thing is, if you do get in contact with them, they couldn't be nicer about things, as they were to me during an issue I had previously, at the start of the year. Which makes me suspect they are just woefully understaffed and ill equipped to deal with much of the day to day stuff. And while that may very well be the truth, is also not an excuse.

After all, while some degree of understaffed ill-preparedness might be understandable from certain points of view, what with them being a small niche business trying to build themselves up and all, from the customer side of things it can still be incredibly frustrating to try and deal with, and at the end of the day, understandable or not, it is also a rather inexcusable way to treat your potential or current customer base. Especially taken over a long term where such issues don't seem to be getting better, and also if you expect those customers to stay loyal and continue buying your product.

Collectors will put up with a lot, especially for a niche/dream line that they can't get anywhere else, and especially when the end result is actually (usually) worth the occasional headache, but bad or unresponsive customer service can kill a company deader than disco over time, as it basically erodes customer confidence. And their customer service and response has been patchy at best for a long time now. Again, they are pretty good if you can actually get a hold of them, but getting a hold of them to begin with, that can too often be a bit of a nightmare. So they really do need to do better on the customer service front, and soon, making sure that not only are responses sent within a reasonable timeframe, but also that no emails ever get forgotten and fall through the cracks unanswered (which given my own experiences I suspect happens far too often). And they need to get that kind of thing well oiled and efficient now, because things will only get worse once the next product launches.

It's a very competitive market out there, and most people are only willing to put up with so much and give so many chances before they give up and take their money elsewhere. I hope the good folks at Big Chief realise that, and are actively working on fixing these kinds of issues.

I mean Hell, I want at least 12 Doctors out of them, so God knows nothing I said above was done so for any reason other than in the hope that they do recognise these very real issues, and address them before it's too late.

Anyway, end of rant. Hope you hear back from them soon jimjimmyjones...

 

[SAB]

After all, while some degree of understaffed ill-preparedness might be understandable from certain points of view, what with them being a small niche business trying to build themselves up and all, from the customer side of things it can still be incredibly frustrating to try and deal with, and at the end of the day, understandable or not, it is also a rather inexcusable way to treat your potential or current customer base. Especially taken over a long term where such issues don't seem to be getting better, and also if you expect those customers to stay loyal and continue buying your product.

Collectors will put up with a lot, especially for a niche/dream line that they can't get anywhere else, and especially when the end result is actually (usually) worth the occasional headache, but bad or unresponsive customer service can kill a company deader than disco over time, as it basically erodes customer confidence. And their customer service and response has been patchy at best for a long time now. Again, they are pretty good if you can actually get a hold of them, but getting a hold of them to begin with, that can too often be a bit of a nightmare. So they really do need to do better on the customer service front, and soon, making sure that not only are responses sent within a reasonable timeframe, but also that no emails ever get forgotten and fall through the cracks unanswered (which given my own experiences I suspect happens far too often). And they need to get that kind of thing well oiled and efficient now, because things will only get worse once the next product launches.

It's a very competitive market out there, and most people are only willing to put up with so much and give so many chances before they give up and take their money elsewhere. I hope the good folks at Big Chief realise that, and are actively working on fixing these kinds of issues.

Your above rant only works when customer behaviour is rational. In this hobby its not and people will put up with pretty much anything.

Do you realize how bad the customer service behaviour is from Hot Toys and Enterbay ?

...check out the Hot Toys Batmobile thread for a current look at amazing customer service

 

[DGTWoodward]

Your above rant only works when customer behaviour is rational. In this hobby its not and people will put up with pretty much anything.

Do you realize how bad the customer service behaviour is from Hot Toys and Enterbay ?

...check out the Hot Toys Batmobile thread for a current look at amazing customer service

Well HT for sure, send out the same crappy, copy-and-paste reply to any kind of communication...they just have a blank space into which they fill your subject title...and that is pretty much it.

I think here though, the disparity lies in the fact that BCS have delivered top quality customer service in the past. I know that every single time that I have had to deal with them (thankfully, very few) they have been polite, friendly, prompt and helpful. And I am not alone, there were others on this thread that have had no problems, should the need have arisen.

Maybe that's the problem from my perspective, I have only had to deal with them a very few number of times.

 

[Ex-Parrot]

Your above rant only works when customer behaviour is rational. In this hobby its not and people will put up with pretty much anything.

Do you realize how bad the customer service behaviour is from Hot Toys and Enterbay ?

...check out the Hot Toys Batmobile thread for a current look at amazing customer service

So your logic is that just because other companies also have poor customer service, that somehow makes it acceptable and just something we should live with and accept?

That is not something I agree with, at all. And I'd say the more that people do just accept such things as 'just the way it is' without complaint, the more such bad customer service will become the standard by which all companies will think they can get away with, and by extension, the worse all customers will be in the long run.

 

[Warpsmith]

For those of you who are interested in making installment payments for either the Fourth or Tenth Doctor Figures you only need to use the following link:

https://www.bigchiefstudios.co.uk/site/order-payments.php


HTH

 

[kl241]

WOW ! BCS is really starting to irk me.

I have been trying to get on the payment plan.

Have tried contacting them cause their site is not taking my information to set up the plan.

Have emailed them.

Have tweeted them.

Nothing.

I am about to request a refund and cancel. Really getting pissed.

That's funny because I e-mailed them today and received a response in less than an hour.

 

[jimjimmyjones85]

For those of you who are interested in making installment payments for either the Fourth or Tenth Doctor Figures you only need to use the following link:

https://www.bigchiefstudios.co.uk/site/order-payments.php


HTH

Not if you are missing an order number.

That's funny because I e-mailed them today and received a response in less than an hour.

Well that is just a pisser.

 

[yodasan]

...
It seems that the life of a 1:6 scale collector is 97% waiting.

Perhaps even more than 100% - think of all the figures that are announced but never get released.

 

[pixletwin]

I want my Tennant. Now.

Please.

 

[DGTWoodward]

I want my Tennant. Now.

Please.

 

[Dubby]

Apologies if this has been covered, but have any of you made your own Tennant? Interested to know which clothing you used to put the outfit together.

 

[pixletwin]

Production samples!

 

[DGTWoodward]

Production samples!

Ooooooooooh, they look really nice! Is the pin striping on the suit looking finer than before? It does look better I think.

 

[pixletwin]

You're right. THe proto pin striping was a bit faint. So far, so good.

 

[DGTWoodward]

I am so looking forward to these two WHOs. If we get that far, I am really hoping that the Pertwee and Ecclestone WHO figures are a knockout as that will be all of my favourite Doctors assembled.

I'd still get the others though, I think they all brought a certain charm to their versions of the character.

 

[pixletwin]

Pertwee should look stunning and Eccleston in his leathers will also look great. I really need top finish my TARDIS before Tennant hits.

 

[Captain Britain]

Does anyone know if we're likely to see Ten before Christmas?