Ya I agree the feedback is not used for custom work at all which is a problem.
A lot of feedback left for me is based on custom work I did
for customers.
I think perhaps, there should be more detail left in the notes of
the feed back. Plus maybe like an Angies list check box system
where it rates different aspects of a transaction
One box you click for custom work
Then maybe something like this comes up.
1) Rate the transaction 1= completely satisfied 2 partially satisfied 3 Unsatisfied
2) Rate job completion time 1 = Finished ahead of schedule 2 within schedule 3 Did not finish on time
3) Rate Cost 1= finished under budget 2 = Finished within budget 3 = finished over budget.
You get the general idea.
A point system on top of the general rating.
Or even a sub section rating for custom jobs.
Just throwing that out there.
As a customizer who does figures and parts, I find the size of the
job determines the time frame. Most of my customers are return
customers. So they know I spell out everything in advance.
Because I only take on one custom at a time(unless I'm
doing several of the same figure), my process is always the same.
1) Before any money is taken all details of the figure
are worked out in advance.
I give a full list of what the figure comes with, how long it should take
(which I pad with extra time to make sure it's achievable) and
how much it will cost.
2) Once agreed upon, a detailed Paypal invoice with all the details
of the figure listed is sent for deposit.
I do not start a custom job without a deposit..ever. That shows
to me the customer is serious. Also, it allows me to pay my painters
or tailors right away to get the ball rolling.
3) I stay in contact and send updates with pictures almost everytime
I finish another part of the custom. This normally happens every 1 to 2 weeks.
4) Once final product is finished and approved by the customer, a
final invoice is sent for the BIF.
The process for a full figure is normally 6 to 8 weeks.
Just parts, a lot less time.
So for me, a full figure custom can't be done in 4 weeks.
For sure if you're waiting on a painter or a custom part coming
back from a tailor or printer.
TIME: So that's why I think you should be rated on the time frame set for that project.
That shows they have completed the project on time or not.
Pretty cut and dry.
Just thinking outloud.
What do think?