DX02 residue in abdominal area, has yours shown signs of it?

[thenammagazine]

From a business perspective openly saying that you'll replace everyone's body would be a dumb move on their part since they would spend a lot of money replacing everyone's body. So I'm not surprised they're not saying anything. But it seems they are very lenient about replacing them. So email them and try even if you've already gotten a replacement.

That would not be dumb, that would be respectable. They had no problem taking everyone's $$$ for a figure they knew had issues. They should have no problem spending some $$$ to ensure they have a satisfied customer base. Companies do recalls all the time. At the very least, they should trash the 1-replacement only policy and openly offer at least a top replacement for every customer who contacts their CS about the issue.

 

[jediknight120]

That would not be dumb, that would be respectable. They had no problem taking everyone's $$$ for a figure they knew had issues. They should have no problem spending some $$$ to ensure they have a satisfied customer base. Companies do recalls all the time. At the very least, they should trash the 1-replacement only policy and openly offer at least a top replacement for every customer who contacts their CS about the issue.

If the figure is defective they need to make it right.

 

[samueljd]

I haven't been keeping up with this thread, as I have been waiting for the US release. Can someone tell me what improvements and changes have been made to rectify the leaking problems? We're do to get the release in about a month, so I want to be aware what to look for.

 

[thenammagazine]

I haven't been keeping up with this thread, as I have been waiting for the US release. Can someone tell me what improvements and changes have been made to rectify the leaking problems? We're do to get the release in about a month, so I want to be aware what to look for.

2 pages back.

 

[SanShouXMA]

That would not be dumb, that would be respectable. They had no problem taking everyone's $$$ for a figure they knew had issues. They should have no problem spending some $$$ to ensure they have a satisfied customer base. Companies do recalls all the time. At the very least, they should trash the 1-replacement only policy and openly offer at least a top replacement for every customer who contacts their CS about the issue.

Now I totally agree with you guys. Don't get me wrong. I think that no matter what customer service should always come first, and in this instance replacing the everyone's body who's defective should the top priority, and would be the smart move. IF they were going that direction. What you need to do is look at it from their point of view and which path is more financially smarter. Look at it from their perspective:

1. They're one of the top in the 1/6 collectibles industry (If not #1)
2. No matter what happens people will still buy their products because of #1
3. DX Batman is but one figure, and to produce enough figures to replace everyone's old defective one would cost too much money in which they are not willing to, not unable to, but unwilling to do.
4. To them this whole DX fiasco is nothing but a minor set back.

So to sum it up a company like Hot Toys doesn't really need to replace everyone's defective bodies because it would cost them too much money to produce extra figures just for replacement wise. They don't gain anything from replacing the bodies money wise. Would it help customer/company relationship? Hell yes it would. It would let us the consumer know that we are indeed number one. But lets be real. Do you really think the Big Dogs at Hot Toys are sitting in their nice air conditioned offices saying "Wow I really hope everyone likes us and we could all have a 1/6 party one day". I highly doubt it. What it all boils down to is $$$. Which products would bring in the most money and how can we do it to stay ahead of the curve while spending as little as possible. They want profits.

Yes they f'ed up with this figure, but is it really going to stop consumers from buying their figures from this point on? NO WAY! How many of us bought the DX Batman? Now out of all those people , assuming all of us had at one point a defective body, how many of us have the T-800, IronMan Mk IV, WarMachine, Whiplash, just to name a few, on Pre-Order OR will buy it when it comes out? I bet a majority of us will at some point buy another figure from Hot Toys. It's just the way it work. It sucks that this is how the world works but it is what it is.

Hot Toys is helping consumer relations buy replacing everybody's body that asks for it. So I'm not saying they're super *$& holes, they are doing right by us, but you just have to go to them and ask. So people if you want a replacement body don't talk about how Hot Toys should publicly offer them here or on Facebook. GO to them and ask for one.

Fine Print: That's just my honest opinion.

 

[Geil]

HT fixing the figure eventually or more specifically, befor the DCD shipment was something that I thought was a must. Replacing all previousely issued ones and official announce it might not be what HT wants to do but at least it looks like they are replacing it when requested.
Based on all the responses here and FB it certainly looks like plenty of ppl thought of this to be inconsequential enough to dish at us us whiny nitpickers so I am sure they won't now turn around and eat their words and try to get a replacement for their X Batch figure and in a way I would not feel bad if they did not find out and benefit from this. So I am not even so sure if I want HT to announce this anymore as long as the ones who cares and persevered and doing so respectfully get what we deserved and so we did

 

[thenammagazine]

I don't recall ever stating that an entire figure replacement was necessary. If I recall, I suggested at minimum, they should replace the top. They can ship it with a small pouches of the grease they use to put it on as well as include instructions on how to do so. Doing that IS cost effective and would keep HT in good standing with their fans vs. halfassing concern about a fix while rolling around on all the dollar bills they received for a jacked figure laughing in the face of the thousands they ____ed in the ass over this..

 

[SanShouXMA]

That could work but I don't see that working out too well for those who have a hard time pulling the suit off and putting the new one on. I can see people ending up breaking something, and again blaming Hot Toys for the f'ed up figure and how they should've just replaced the body. Either way it's a lose lose situation on their part they replace all the bodies they lose money. They send out tops a portion of those receiving replacement tops may end up breaking either the new top or the base body and end up po'ed again because they broke it. That would be the better of the two options. But I do think this is the better route for them. I mean if you're upset enough about the figure you'll contact them for a replacement. Do I want them to publicly admit there was a problem and offer a fix to everyone? HELL YEA! That way we don't have to worry about if we will get a replacement. Would I mind a top only replacement? Not at all. My honest opinion in this matter is, as long as everyone who wants a replacement gets one then I don't see a problem here. In fact, I actually like this route better that they are taking. Who knows how hard Hot Toys really got hit with this problem. Who know if they're going to say

"Hey we lost x amount of money from this whole DX Batman thing we need to make up for the loss. Next round of figures including T2, IM2, Prince of Persia, Avatar figures need to have a price hike so we can recoup some money."

If that happens then I'll really be upset.

Aside from playing Devils Advocate nam do you have a DX Batman that is leaking badly? Are you not getting a replacement? Or is this opinion strictly about principle here?

I'm not trying to argue with you over this. I'm just trying to see it from their point of view. I totally agree with you about how Hot Toys needs to offer replacements for everyone who got one. Maybe I'm not so fired up over this because Hot Toys has offered me a replacement for mine. But I'm just trying to be objective about this situation.

 

[MaulFan]

While just offering to send out new shirts could be an easy compromise for everyone to win, I do agree San that it would probably invite trouble and more complaints too. If i recall correctly, to get his shoulder armor off, you have to break the glue bond of one of the pieces, which could spell trouble for some people and then HT's getting requests for new chest/shoulder armor sets, in the long run, it'd probably be easier on them just sending out full, new bodies with everything already together.

 

[thenammagazine]

Disassembly and reassembly is nothing new for HT. I don't see how it'd be any more difficult than assembling one of the older Predators. Hey, I never said it would be easy. It would be something, it would be cheap for HT and it would be a hell of a lot better than wax paper glued inside a leaking shirt.

 

[MaulFan]

At this point, those people are the ones I feel the most for. I got a bad one to start but in the end, I got, hopefully, a properly fixed replacement, the people that got sent the same figure just with that stupid sheet in between the parts really got shafted in this whole deal. Heck, even people that haven't gone for a replacement might get taken care of now if they ask and get a good one, but the new 1 per policy on replacements is going to screw over people like Eddie Wong and that's messed up because again, it's all HT's fault.

 

[SanShouXMA]

Disassembly and reassembly is nothing new for HT. I don't see how it'd be any more difficult than assembling one of the older Predators. Hey, I never said it would be easy. It would be something, it would be cheap for HT and it would be a hell of a lot better than wax paper glued inside a leaking shirt.

Yeah but in the long run it'll cost a hell of a lot more replacing already replaced suits. Assuming they have lifted the 1-replacement only rule. Also it may be easy for Hot Toys to disassemble and reassemble a DX Batman but for us consumers we're not all modding experts like some people here on the board. Some people get impatient or think just a little force will work to get this on and off. Then when they do they end up breaking or tearing the figure.

At this point, those people are the ones I feel the most for. I got a bad one to start but in the end, I got, hopefully, a properly fixed replacement, the people that got sent the same figure just with that stupid sheet in between the parts really got shafted in this whole deal. Heck, even people that haven't gone for a replacement might get taken care of now if they ask and get a good one, but the new 1 per policy on replacements is going to screw over people like Eddie Wong and that's messed up because again, it's all HT's fault.

Either way Hot Toys has screwed a lot of people over with this figure. It's sad really. I feel for all that were screwed.

 

[MaulFan]

My point is, they shouldn't have replaced the ones they did when they did. Clearly even Hot Toys knew the sheet wasn't much of a fix since this new plastic body was developed, they kept troubleshooting it. Really, if they'd held off another month maybe to replace people like Eddie, things would have been fine. Could be that CS and development aren't in touch enough to know what's going on, but with all this mess, I really feel slow, cautious action is the way to have approached dealing with people. If people were asking for replacements, HT should have acknowledged that they weren't sure of the problem and in the process of figuring it out, please be patient on waiting for a replacement.

Yes people like Geil, myself and some others posting here are getting proper replacements now, but I still feel like HT has been taking a very shady approach to dealing with all this and some people are ultimately getting shafted in the deal and that's not right.

 

[MaulFan]

Either way Hot Toys has screwed a lot of people over with this figure. It's sad really. I feel for all that were screwed.

Well, I feel for everyone, but, there's a possibility for resolution for anyone who hasn't started the replacement process yet, and for some of us who have, there might be resolution in this latest design, but people like Eddie are just totally shafted and left with no options, so I feel a bit more for them than those with a shot at hope.

 

[Lee in MI]

I've never had a problem getting anything replaced by HTs. Is their CS more difficult to deal with? Sure...they're a thousand miles away!

I don't think the replacement kit would be a good ideal at all More folks would _uck that up for sure. Besides the shoulder armor being glued, I think the rear "shirt" was glued to the pants on my old one. So those two issues would lead to some definite snafus.

Without knowing if this problem is widespread, I don't think HTs should announce that they are replacing all the bodies from this batch. If its a health or durability issue, then I agree, they should. But if its just harmless off gasing from the rubber that is more than normal, then I say they are handling it par for the course for most companies and corporations. If they did a big announcement, they would have folks asking for replacements even if their figure didn't have problems. Currently, its more of a TSB (technical service bulletin). If someone comes/writes in about having an issue like this, replace/repair it. If not, then we assume they aren't having that problem. I think this is the stance most companies take with non-safety related issues that they: 1) Don't know how widespread the issue is and they believe it to be, based on complaints, very small. or 2) They have no way of tracking the issue that is believed to be very small.

Afterall, there have been reports of folks not having the issue at all.

 

[Maglor]

Now I totally agree with you guys. Don't get me wrong. I think that no matter what customer service should always come first, and in this instance replacing the everyone's body who's defective should the top priority, and would be the smart move. IF they were going that direction. What you need to do is look at it from their point of view and which path is more financially smarter. Look at it from their perspective:

1. They're one of the top in the 1/6 collectibles industry (If not #1)
2. No matter what happens people will still buy their products because of #1
3. DX Batman is but one figure, and to produce enough figures to replace everyone's old defective one would cost too much money in which they are not willing to, not unable to, but unwilling to do.
4. To them this whole DX fiasco is nothing but a minor set back.

So to sum it up a company like Hot Toys doesn't really need to replace everyone's defective bodies because it would cost them too much money to produce extra figures just for replacement wise. They don't gain anything from replacing the bodies money wise. Would it help customer/company relationship? Hell yes it would. It would let us the consumer know that we are indeed number one. But lets be real. Do you really think the Big Dogs at Hot Toys are sitting in their nice air conditioned offices saying "Wow I really hope everyone likes us and we could all have a 1/6 party one day". I highly doubt it. What it all boils down to is $$$. Which products would bring in the most money and how can we do it to stay ahead of the curve while spending as little as possible. They want profits.

Yes they f'ed up with this figure, but is it really going to stop consumers from buying their figures from this point on? NO WAY! How many of us bought the DX Batman? Now out of all those people , assuming all of us had at one point a defective body, how many of us have the T-800, IronMan Mk IV, WarMachine, Whiplash, just to name a few, on Pre-Order OR will buy it when it comes out? I bet a majority of us will at some point buy another figure from Hot Toys. It's just the way it work. It sucks that this is how the world works but it is what it is.

Hot Toys is helping consumer relations buy replacing everybody's body that asks for it. So I'm not saying they're super *$& holes, they are doing right by us, but you just have to go to them and ask. So people if you want a replacement body don't talk about how Hot Toys should publicly offer them here or on Facebook. GO to them and ask for one.

Fine Print: That's just my honest opinion.

Quoted for truth.


As much as we all wish Hot Toys were our buddy, they are a business. My only problem with what they are doing is limiting replacements to one per customer. Like MaulFan said, they should have just held off on replacement bodies until they found a better "fix."

My point is, they shouldn't have replaced the ones they did when they did. Clearly even Hot Toys knew the sheet wasn't much of a fix since this new plastic body was developed, they kept troubleshooting it. Really, if they'd held off another month maybe to replace people like Eddie, things would have been fine.

On the other hand, we don't know what's going on behind the scenes. Like Maul said, one
possibility is that:

...CS and development aren't in touch enough to know what's going on...

We could just give HT the benefit of the doubt rather than imputing bad motives to them. It all seems very shady (especially the whole 1 replacement only thing) but I'd rather try to view them in a good light because I love their product. I actually think it's likely that they are trying to do their best to please their customers and be smart business people at the same time. With an unexpected failure like this, I'm sure it's a huge headache for them as it makes this balance very very difficult.

 

[snoop101]

Just ordered this figure, it's WAY too cool to pass up. Im glad to see Hot Toys step up and fix the oil problem.

 

[SanShouXMA]

Hey does anyone who got a replacement directly from Hot Toys know if you have to make the package ATTENTION TO SUKI AU or not?

 

[Lee in MI]

Sorry...got mine from Toys2

 

[MaulFan]

We could just give HT the benefit of the doubt rather than imputing bad motives to them. It all seems very shady (especially the whole 1 replacement only thing) but I'd rather try to view them in a good light because I love their product. I actually think it's likely that they are trying to do their best to please their customers and be smart business people at the same time. With an unexpected failure like this, I'm sure it's a huge headache for them as it makes this balance very very difficult.

It's either intentional or sloppy structure within their company, and the bottom line is customers are getting the short end of the stick, when in theory, it's avoidable.