ENTERBAY: Men In Black

[wofford29]

Stealing? We paid for crappy figures which Enterbay knew had problems and decided to send them out anyways, then got our money back because Enterbay never responded to the claim and were not told to send them back. I'm not paying to send them back. Enterbay will not refund that money and neither will Paypal. So it would be as if I just grabbed $70+ and flushed them down the toliet, burned them, etc. if I send them back to them.

Justification or not, that's the way it is.

I got a refund because they didn't respond to my claim as well. I sent the figures back also. It's a wash. I've seen a lot of claims that they knowingly sent out broken figures. Anyone care to provide proof to this claim?

 

[nightsurf]

anyone here getting their latest batch?
I want to know if it's problem free or the same

 

[Lejuan]

I got a refund because they didn't respond to my claim as well. I sent the figures back also. It's a wash. I've seen a lot of claims that they knowingly sent out broken figures. Anyone care to provide proof to this claim?

So you paid for the return shipping yourself? You got a refund on your initial outlay of, say $376, so at this point you're not out of pocket and you have the figures. Then you send the figures back - but where did the cash for the return shipping come from?

I don't know whether EB knowingly sent out broken figures, but safe to say they didn't. What they did almost certainly knowingly send out were figures that had dodgy knees. Given that they've been sending out wonky figures for years, they probably didn't see this as a something that would rile their customers.

 

[wofford29]

Yes I paid for return shipping. It's unfortunate but I chose to buy the figures and they had to pay to ship them to me. Most retailers refund you less the shipping price because the shipper has to be paid. Part of the $370 I paid them was shipping. They refunded me in full so the part of the $370 that they had to pay the shipper is the same part that I used to pay the shipper. If they refunded me less the shipping cost I would have asked them to step up. If someone can provide evidence that they were dishonest in their dealings then I will ask them to cover extra shipping.

 

[Karnis]

Yes I paid for return shipping. It's unfortunate but I chose to buy the figures and they had to pay to ship them to me. Most retailers refund you less the shipping price because the shipper has to be paid. Part of the $370 I paid them was shipping. They refunded me in full so the part of the $370 that they had to pay the shipper is the same part that I used to pay the shipper. If they refunded me less the shipping cost I would have asked them to step up. If someone can provide evidence that they were dishonest in their dealings then I will ask them to cover extra shipping.

In the email I got they said they would cover return shipping costs if you email the them the shipping receipt. Might be worth a shot.

 

[wofford29]

In the email I got they said they would cover return shipping costs if you email the them the shipping receipt. Might be worth a shot.

Thanks. I'll give it a go.

 

[dominishin]

Hah, that's some crazy justification right there. I don't think it's okay at all to lose out $50-70 bucks because of the seller's mistakes.

I didn't know buying stuff from "reputable" businesses was supposed to be a gamble.

I'm not even one of the people who got a full refund + keep the figures; but people who are in this situation should not have to lose money to even out EB's problems.

 

[wofford29]

Hah, that's some crazy justification right there. I don't think it's okay at all to lose out $50-70 bucks because of the seller's mistakes.

I didn't know buying stuff from "reputable" businesses was supposed to be a gamble.

But it's okay for them to completely lose out on the money and their product because of a conspiracy theory that they're knowingly shipping you bad product? Let me get this straight. The consensus seems to be that it was dishonest of Enterbay to knowingly ship bad products (no proof) but it's not dishonest that once you've recieved a refund to keep the product? Then I keep reading that they didn't ask for them back. If they didn't ask the next logical step is to ask them no? Then I'm reading people parting them out and reselling them? Seriously, that's not dishonest? So to recap, Enterbay is the dishonest party here because they have a QC issue, they refund full price including eating the cost of shipping to you and then they lose out on product and then they lose out on a future sale because someone's reselling their free product meanwhile the honest party is the person who recieved a faulty product, got their money back in full, keeps the product and then resells the product for pure profit?

 

[MxBxM]

But it's okay for them to completely lose out on the money and their product because of a conspiracy theory that they're knowingly shipping you bad product? Let me get this straight. The consensus seems to be that it was dishonest of Enterbay to knowingly ship bad products (no proof) but it's not dishonest that once you've recieved a refund to keep the product? Then I keep reading that they didn't ask for them back. If they didn't ask the next logical step is to ask them no? Then I'm reading people parting them out and reselling them? Seriously, that's not dishonest? So to recap, Enterbay is the dishonest party here because they have a QC issue, they refund full price including eating the cost of shipping to you and then they lose out on product and then they lose out on a future sale because someone's reselling their free product meanwhile the honest party is the person who recieved a faulty product, got their money back in full, keeps the product and then resells the product for pure profit?

There I proof on Enterbay Facebook, and in pages back from people who got the figures from their store and reported such problems even before ours shipped. Those people reported that Enterbay had told them to bring the figures back and that they would have the fixed figure ready in 1 week. Because there was a delay on the ship date they had said at first, We all thought they were addressing these problems. But they still sent them with the problems. Also, the guy from One Sixth Bruce had to open all his stock and fix the bad ones, which I believe were most of them.

So Enterbay knowingly still shipped them like that, even to its dealers. If a company tries to sell me a defective item and by chance, I end up benefiting, I will say they got what they deserved. No quality control problems, non of this would have happened.

So, if they eant the figures back, they can send me a messade with the shipping cost straight to my account and then I can send them back. If not, then thank you Enterbay for the free gift.

 

[Niceman]

Hah, that's some crazy justification right there. I don't think it's okay at all to lose out $50-70 bucks because of the seller's mistakes.

I didn't know buying stuff from "reputable" businesses was supposed to be a gamble.

I'm not even one of the people who got a full refund + keep the figures; but people who are in this situation should not have to lose money to even out EB's problems.

I agree completely. My figures were fine. But I don't understand someone who doesn't get a reply and pays $70 to return something the company won't even show you the respect to ask for.

 

[Karnis]

I think you have to consider the fact that in many cases so far, such as Buttmunch, Enterbay didn't even bother to open lines of communication & show any interest at all in getting the figures back, much less resolving the Paypal claim. Given those circumstances I think it's perfectly acceptable not to send the figures back. If they were at Ani Con and didn't have any way of dealing with it, shame on them, that's no excuse for any kind of business in this day & age. If they really wanted the figures back they could've have simply stated "we want the figures back". IMHO Wofford29 went above & beyond sending them back, and it's his call to do so. I hope he gets his shipping costs refunded.

 

[Buttmunch]

I think you have to consider the fact that in many cases so far, such as Buttmunch, Enterbay didn't even bother to open lines of communication & show any interest at all in getting the figures back, much less resolving the Paypal claim. Given those circumstances I think it's perfectly acceptable not to send the figures back. If they were at Ani Con and didn't have any way of dealing with it, shame on them, that's no excuse for any kind of business in this day & age. If they really wanted the figures back they could've have simply stated "we want the figures back". IMHO Wofford29 went above & beyond sending them back, and it's his call to do so. I hope he gets his shipping costs refunded.

Exactly. I contacted them immediately after I got my figures and noticed that they had issues. They not only had the deffective knees Enterbay acknowledged on their facebook via Bill, but then they had things like missing buttons and some residue on sunglasses. They were definately defective. I originally contacted them just asking for replacements. Never got a word. I gave them a week, went to SDCC giving them another week, and then finally opened the Paypal dispute. Paypal makes you wait, what a week, to escalate it. Still no word from Enterbay. I escalate it to a claim, Paypal gives them more time to respond. Still no word from Enterbay. PAYPAL refunds me. Not Enterbay. Still haven't heard a word from Enterbay. Paypal's refund notices says "What to do now" and it reads "Nothing." That means Paypal says keep 'em.

If at any point during this Enterbay contacted me and said they wanted them back, I would have been happy to do so. But I didn't even get an acknowledgement I even existed, let alone anything dealing with the problem. In my experience when you get a defective item, the place you bought it from will pay to have it returned to them and they'll send you out the replacement for free or just give you a full refund (including shipping price). Both Sideshow and Amazon do this. If you're expected to eat the costs of shipping on a defective item, I suggest shopping elsewhere because you're getting scammed.

The only way I'd send these back to Enterbay now is if they send me a pre-paid shipping label. With their lack of communication thus far, if they emailed me saying they'd refund my shipping, I wouldn't believe them.

 

[francsicoliger]

F__k Enterbay, passion for imperfection.

Do not buy the garbage they sell......................"

 

[Lawrence]

If someone can provide evidence that they were dishonest in their dealings then I will ask them to cover extra shipping.

Here you go. From the CEO of EB himself.

Possible long delay in the pre-orders. Enterbay apparently detected problems in the knees and legs.

The _AT_ BILL Lord : received some purchase our MIB dolls inquiries said that legs, knees soft standing firm, we have immediately to review and have identified the causes and solutions. You encounter the above customer contact _AT_ ENTERBAY microblogging We will make your maintenance. Customers in Hong Kong, please Contact Us flagship store

To understand it more in context, you should click on this link & read the comments after the post. Take a note of the dates:

https://sideshowcollectors.com/forums/showthread.php?t=103728&page=198

Edit: @francsicoliger. I don't think Enterbay products are garbage, but this release is a bit of a disappointment. Not only were faulty bodies shipped out, but the body replacements offered to customers (sellotape fix? What?) is unacceptable for collectible figures like these. This could have been a pretty nice product too

 

[MxBxM]

Exactly. I contacted them immediately after I got my figures and noticed that they had issues. They not only had the deffective knees Enterbay acknowledged on their facebook via Bill, but then they had things like missing buttons and some residue on sunglasses. They were definately defective. I originally contacted them just asking for replacements. Never got a word. I gave them a week, went to SDCC giving them another week, and then finally opened the Paypal dispute. Paypal makes you wait, what a week, to escalate it. Still no word from Enterbay. I escalate it to a claim, Paypal gives them more time to respond. Still no word from Enterbay. PAYPAL refunds me. Not Enterbay. Still haven't heard a word from Enterbay. Paypal's refund notices says "What to do now" and it reads "Nothing." That means Paypal says keep 'em.

If at any point during this Enterbay contacted me and said they wanted them back, I would have been happy to do so. But I didn't even get an acknowledgement I even existed, let alone anything dealing with the problem. In my experience when you get a defective item, the place you bought it from will pay to have it returned to them and they'll send you out the replacement for free or just give you a full refund (including shipping price). Both Sideshow and Amazon do this. If you're expected to eat the costs of shipping on a defective item, I suggest shopping elsewhere because you're getting scammed.

The only way I'd send these back to Enterbay now is if they send me a pre-paid shipping label. With their lack of communication thus far, if they emailed me saying they'd refund my shipping, I wouldn't believe them.

Agreed. If they send me prepaid return label, i will send them back. But I would break the bodies so that when they resell them, they dont give another customer the same crap bodies.

I have had no complaints with Enterbay figures, I actually got 3 Che Guevara figures and they are all great. This is the first time I have experienced any type of problem with them. But it is enough to make me not order anything from them anymore until making sure there are no issues with their products.

 

[Karnis]

Edit: @francsicoliger. I don't think Enterbay products are garbage, but this release is a bit of a disappointment. Not only were faulty bodies shipped out, but the body replacements offered to customers (sellotape fix? What?) is unacceptable for collectible figures like these. This could have been a pretty nice product too

Yep, their problem was (1) they sent out brand new bodies without making absolutely certain they were tested and without fault and (2) crappy QC on the suits.

I'm happy with mine since I moved them over to true type narrow bodies I had...they look just like all my other HT figures...but it should have never come to that...especially with all their problems in the past. They had a great opportunity to change the perception of their company & they blew it. They talk the talk (Passion for Perfection) but they can't walk the walk. Their 1/4 scale stuff has been good for the most part....maybe they should just stick to that.

 

[francsicoliger]

Here you go. From the CEO of EB himself.

To understand it more in context, you should click on this link & read the comments after the post. Take a note of the dates:

https://sideshowcollectors.com/forums/showthread.php?t=103728&page=198

Edit: @francsicoliger. I don't think Enterbay products are garbage, but this release is a bit of a disappointment. Not only were faulty bodies shipped out, but the body replacements offered to customers (sellotape fix? What?) is unacceptable for collectible figures like these. This could have been a pretty nice product too

not only the knees, the dresses are made ​​with poor quality fabric, glue residue on the fabric are evident. My agents has dropped the buttons on the sleeves. Fortunately today, sold these pieces of garbage.

Bill make money with garbage incredible.

 

[Lawrence]

You sold them? I guess you & Bill can make money with garbage. Incredible

 

[MxBxM]

Yep, their problem was (1) they sent out brand new bodies without making absolutely certain they were tested and without fault and (2) crappy QC on the suits.

I'm happy with mine since I moved them over to true type narrow bodies I had...they look just like all my other HT figures...but it should have never come to that...especially with all their problems in the past. They had a great opportunity to change the perception of their company & they blew it. They talk the talk (Passion for Perfection) but they can't walk the walk. Their 1/4 scale stuff has been good for the most part....maybe they should just stick to that.

How well do the suits fit after the change? The jacket mostly.

 

[peterparkernypd]

Wherever you need to sleep better. But you are a bunch of thieves, and you know that.