The Darth Vader Life-Size bust was never scheduled to be delivered via the EU warehouse. All 'oversize' items were never able to ship via the EU warehouse, as they do not have the capabilities to handle the large items. This has always been the policy - oversize items ship from the U.S. warehouse. If you look at the product page for the Darth Vader bust, you will see a yellow box on the RIGHT side of the page that signifies that it's oversized and there will be
flat rate/discounted shipping for International collectors:
https://www.sideshowtoy.com/?page_id=4489&sku=2973
BUT if you would still like to cancel your FLEX items due to this change (although it won't affect the Darth Vader bust, as it has always been designated as shipping directly from the U.S. warehouse), you will not be charged the cancellation fee and all of your money will be refunded. Instructions:
If you choose to cancel your FLEXpay items because of our warehouse changes, then no cancellation fee will be charged and your monies will be refunded back to you in US funds. You can cancel your order online or have us do it for you. If you would like us to do it for you, please e-mail our Customer Service department ([email protected]) with the order number and item number and include the change of EU warehouse as the reason for canceling. If you have already canceled your FLEXPay order online, please indicate that in the email.
Please see our refund policy here: https://www.sideshowtoy.com/helpdesk/?p=141
