Hot Toys – MMS204 - The 1/6th scale ED-209 Collectible

[bandito]

Quite right. Once the evidence has been recorded on any form of media it's documentary evidence i.e. it has been documented. That clown is throwing terms around he doesn't even understand. Flat Earth theorist syndrome, I'm afraid. Just no convincing them unless they can personally see it. And even then...

or..... Creationist against Theory of Evolution (common decent) syndrome....

 

[olbertfrog]

don't expect HT will take responsibility about the dome, i send them a message with pics and this is what they have to say

"Thanks for your support to ED 209 of Hot Toys.
Please kindly note that after-sales service will only be provided for first-hand purchase via official channels.
After-sales service is not applicable for purchase on online auction sites (e.g. eBay, Yahoo) and unofficial channels.
For the next time, we highly recommend that can purchase from our official dealer that after-sales service can be guaranteed

We are sorry that replacement cannot be offered for your case.
Thanks,
TF/ Hot Toys Ltd"

i told them that i brought my figure new from this store in HK https://www.tnsfigures.com/

anyway I was not going to send it back for 100$ just to get the same crap again ( and also you can find it cheaper on ebay include shipping, like this

but i just wanted to see what they have to say

This is the same crap they always try to pull, i buy stuff from non official channels, there are non en my country, and yet they helped me a few Times. So for now the important thing is that they realise that there is a big problem just like with the dx02 once they officially accept it they Will help everyone who has an ED. So whats important now is to Spread the word make sure everybody who has one checks it and report and also warn the potential BUYERS.

 

[Taibhse]

Spoke with the distributor I bought from and they replied that they're no longer dealing with Sideshow... I've heard in the past that SSC is pretty ruthless w/their distributors, so maybe that has something to do w/it. Anyway, he told me to deal directly w/SSC, but I know they'll play the old 'you didn't buy from us direct' thing (not to mention, the rot has not yet set in on mine, anyway). Pretty sure I'm SOL.

Tbh, your Credit Card company and Consumer Protection Law are generally unaffected by the corporate arrangements between a retailer and its distributor.. Bottom line, your retailer takes responsibility for selling the product to you, because they accepted the money for the goods (unless the product is much further down its warranty lifespan).. considering your retailer's immediate first response was 'we don't do refunds'.. I would take all their claims with a pinch of salt.

Retailers will probably be aware of this issue by now and if Hot Toys have a history of leaving distribution and retailers to swivel in the wind on QC issues, then its probably going to get a bit messy, particularly with smaller retailers.

Check with your Credit Card company what the maximum time is, that they will back your transaction with a refund regardless of whether the retailer likes it or not, under the Consumer protection law of 'not fit for purpose'.. then watch your figure like a hawk until that deadline.
The problem is going to be those cases where the figure is not exhibiting a problem within the protection period.. in those cases it will be down to the individual to decide, whether to keep the figure, or sell.

 

[Megacolor]

So this is what i got back from SS....

"Thank you for your email. Please know that as you are outside of your 30 days we normally are not able to proceed with a full refund on items. However as a onetime courtesy I have asked my manager and we will be able to proceed as a full refund for you. Please keep in mind that if you do wish to continue with a full refund you will not be reimbursed any discounts or reward points used on this item.

Please know that I have set you up with an RMA for a full refund for your Robocop ED . Please know that you will be getting an RMA with a shipping label within 48 hours. Check your spam folder as it sometimes gets sorted in there. Please follow all instructions so that we may get your refund out right away.

Should you have any questions or concerns please feel free to contact me directly.

Thank you so much and have a good day!
Best regards,

Belen Moreno
Returns Representative"



They are not going to reimbursed my reward points? What kinda of BS is this? I used $175 of points on this item.

 

[fosing]

Yeah, that isn't going to last too long.

this was the ed209 proto in display, that got me worried early on.
there were hints of this on pg 90s in this thread. i was still hopeful and kept my PO.

 

[a-dev]

Anyone else uncomfortable with the idea of potentially ****ing over their retailers if, in the end, they can't get reimbursement from Hot Toys? Its not any retailers fault in this case.

 

[Tick-Tock]

Asking someone to stand behind their merchandise does not constitute "****ing over their retailers." It's part of running an honest business that people will buy from more than once.

 

[franpincho]

Ok, so when do you all think version 3 will come out?

I'm sad to let this one go as soon as SSC replies, as it really looks amazing. I just can't stomach seeing it knowing that it will deteriorate now...

So, diecast body and rubber dome for 3.0?

 

[BatBrain]

Third time is usually a charm but I doubt it will be for HT. Rubber dome part 3.

 

[Yoshi]

Already talkin about 3.0

 

[fosing]

plastic dome would've held on longer that this rubber dome. ht and their useless rubber.lolz

 

[Yoshi]

plastic dome would've held on longer that this rubber dome. ht and their useless rubber.lolz

SO woulda preferred plastic, kinda what I was expecting from them this time round. Already experienced the shoddy dome with EDv1.

 

[Vonhahn]

So this is what i got back from SS....

"Thank you for your email. Please know that as you are outside of your 30 days we normally are not able to proceed with a full refund on items. However as a onetime courtesy I have asked my manager and we will be able to proceed as a full refund for you. Please keep in mind that if you do wish to continue with a full refund you will not be reimbursed any discounts or reward points used on this item.

Please know that I have set you up with an RMA for a full refund for your Robocop ED . Please know that you will be getting an RMA with a shipping label within 48 hours. Check your spam folder as it sometimes gets sorted in there. Please follow all instructions so that we may get your refund out right away.

Should you have any questions or concerns please feel free to contact me directly.

Thank you so much and have a good day!
Best regards,

Belen Moreno
Returns Representative"



They are not going to reimbursed my reward points? What kinda of BS is this? I used $175 of points on this item.

I got an rma minus shipping....I wonder if I should call em

 

[Taibhse]

Asking someone to stand behind their merchandise does not constitute "****ing over their retailers." It's part of running an honest business that people will buy from more than once.

+1

I have already said I feel sad for retailers who take a hit on this.. I work in IT and QC issues are a major source of grief between manufacturers, distributors and dealers.. because technically it is the Dealer who always carries the can, as far as Consumer Law is concerned.. the dealer since they are a commercial organisation, does not have the same Consumer protection as the end user.. so one of the major concerns of any retailer should be which manufacturers and distribution chains can they trust to back them up on QC.. in the same way consumers look for good dealers.

Hot Toys might appear to be sitting pretty as the premium 1/6 figure manufacturer and therefore in a position to dictate terms.. but if dealers refuse to stock their products because of their warranty terms, that can change real quick.. the only negotiating position of weakness, is imagining you are in one.. I watched Texas Instruments Laser Printer division implode in the 1990s, helped by two models with a really dumb QC issue.. and funnily enough it was also a dumb QC mistake they had made before.. 80% product failure rates can destroy companies.

 

[Invictus Sol]

Hope they get slammed with returns. It's ironic, as I went w/a Canadian distributor to save on shipping and duties but now don't have any venue to return it. I can't think of any other business that works this way. The distributor hides behind SSC or HT and they do the same with the distributor, kind of forcing you to buy direct if you want a straight-forward return policy.

 

[franpincho]

I got an rma minus shipping....I wonder if I should call em

Well, they are giving the opportunity to return it way past their time period. It sucks that we have to pay to ship it, but it's that at least something? Granted, if someone here has any advice as to how one would tell SSC to also cover the shipping, please say something.

 

[CollectorGuy]

I hope I get an email from SSC soon, as much as its hurts not getting to keep this awesome ED209 in my collection it will hurt me more
to watch it rot on my shelf. Damn you HT u have killed my childhood dream of having a huge ED209 like this.
I don't know if I will want to keep my robo pre-order, especially if there is any rubber on it.

 

[Invictus Sol]

If there's any rubber on Robo, he's getting cancelled immediately. From pics I was assuming his abdomen was a hard plastic, but it's difficult to tell.

 

[a-dev]

If there's any rubber on Robo, he's getting cancelled immediately. From pics I was assuming his abdomen was a hard plastic, but it's difficult to tell.

For some reason I had never thought about rubber on this new Robocop. I forgot that the old one had rubber parts and I used to own one of those.

 

[Taibhse]

Hope they get slammed with returns. It's ironic, as I went w/a Canadian distributor to save on shipping and duties but now don't have any venue to return it. I can't think of any other business that works this way. The distributor hides behind SSC or HT and they do the same with the distributor, kind of forcing you to buy direct if you want a straight-forward return policy.

Is there something unusual in Canadian Consumer law?.. I really don't see the Retailer (distributor) you paid directly, for the figure, being able to walk away, if the product is 'not fit for purpose'.
The problem so far, is that your figure is not exhibiting the faults described by other owners.. if it was, I very seriously doubt your Retailer would have a legal leg to stand on.

A Retailer, with a product clearly 'not fit for purpose' relatively soon after purchase, trying to tell customers they 'don't do refunds' and 'any faults are the main distributor or manufacturers responsibility' would be in legal hot water in the UK.. the Credit Card company would simply withdraw the funds from the Retailer's card account, to refund the customer.. and the Retailer would also get a visit from Trading Standards, if they were regular offenders.