Me:
Hello!
A couple of my friends said they have gotten their shipping notice for the Hot Toys DX11 (Ex.) Figure.
I was wondering if you guys could charge the rest of my flex pay, so I can get this guy earlier? Thanks, and let me know.
My order # is #####
I only have 1 more flex pay, then it will be payed off. Let me know if you can do this for me, so I can make sure I have the funds moved to the right bank account.
Thanks again, Zach.
James:
Dear Zach,
Thank you for your email and for your interest in Sideshow Collectibles.
We are very glad to hear your excitement for the The Joker DX 2.0 12” figure! Unfortunately, we do not have the product in our warehouse yet. The notice that your friends may have received is a notice stating that we are expecting the figure to be received into our warehouse soon. However, this does not mean that we have the figure and are shipping it out. Since we do not have the figure in our warehouse and ready to ship yet, we unfortunately cannot process your payment early until the figure has arrived. Once the figure has arrived, we will be more than happy to process the payment right away for you to receive your item. We apologize for any inconvenience and misunderstandings.
Please feel free to contact us further should you have any question, concerns or if you’d like to purchase a product.
Thank You,
James Cheung
Customer Service Representative