Hey guys , just to fill you in on my reply from hot toys , ill copy and paste below for you to read , also a friend of mine has messaged me to say that his spiderman has also done the same while he was tryin to rotate his arms forward so please be careful if your still gettin this figure
Hello
Good day and thanks for your support to Hot Toys!
Please kindly understand that after-sales service will only be provided for first-hand purchase via official channels which is under our official dealers.
After-sales service is not applicable for purchase on online auction sites (e.g. eBay, Yahoo) and unofficial channels.
We highly recommend that can purchase from our official dealer that after-sales service can be guaranteed, We do not encourage purchase via other channels. The information of our official dealers as below for your reference:
Sideshow collectibles
https://www.sideshowtoy.com/cgi-bin/category.cgi?category=0
We are sorry that replacement cannot be offered for your case.
Your understanding will be appreciated.
Please keep visit our official website and Facebook page to get our most updated news!
Thanks!
Best regards,
VC/ Hot Toys Ltd.
2013/11/4 Rick Bates <
[email protected]>
Hello I have recently got my hot toys amazing spiderman from an Hong Kong seller on eBay and it was fine out of the box. When I posed it however with great care the right shoulder broke , the next while gently posing the figure the left shoulder broke. I have many hot toys figure over the last four or five years and I'm one of the top reviewers on YouTube theclipperking. I have mentioned in my review that this has happened to my figure , also another YouTube reviewer I know has had the same problem. I think it would good of you to replace our spiderman bodies because we have no way of changing the body without damaging the suit. Also I would be happy to put out to another video sayin hot toys had taken care of the problem and still advice other to buy your produce. Thanks and please reply Ric Bates