Fine with me, so long as they give us han first.
Yup.....
Fine with me, so long as they give us han first.
So how much do you all wanna bet HT will do Luke Stormtrooper 2.0. Trash compactor style? Slicked hair, and dirty. We need a dirty stormtrooper!!!
Got my TK-421 today
No Luke head but still think it's a great figure!
Looks awesome! Great pic!
I think that is being a bit harsh on HT.
I don't think it's strange that they don't approve replacements on anything bought outside official channels.
Thank you! And thanks again for selling!
Even when you offer to pay all the costs? For a fault that is their own? On a product that had only been released a week?
Even when you offer to pay all the costs? For a fault that is their own? On a product that had only been released a week?
I still think they are in the right. Don't know of any company that would offer replacements on things bought second hand.
I hope you never have a faulty figure in future you buy outside of Sideshow so you never know how it feels to have your $300 item be broken and not being able to get help even when you were willing to cover the costs. Never buy a factory sealed soldout figure either basically because you know, even if the company makes the mistake with a poor product then it's still your problem.
I guess I can see their point of view and not just your I want a new head side of things.
You can't really argue with the policy of no replacements when you buy it outside of official channels. Even if you pay for everything, it's still a "dangerous" road for them to take. Next thing you know, word gets around and everyone will want help/refunds/replacements on figures bought on eBay/second hand.
I just get irritated when people throw around the "terrible customer service" card without cause. Bad CS would be if they denied the original seller a replacement, now it's just following the rules.
Of course they do, but it doesn't mean they have to.Every company offers replacement parts on expensive items if you are willing to pay for it. Car, phone, computer, you name it.
E
Also they will not help the original customer. They have to go to the retailer who then go to HT. But they need the original figure back to do that. Good luck with that in HK/China since all these are sold from market stalls who don't give a crap about your damaged figure if it was sold sealed. I know because i bought a sealed Babydoll which was rotted and was told nothing could be done. They must have bought it from Secret Base basically and resellers don't buy from there as you have to order months in advance. In other words don't ever buy a figure from HK according to you.
We will have to agree to disagree here. That is exceptional customer service, but comparing it is unfair IMO.E
XM Studios will repair and replace and repaint and damaged figures/parts. They officially say it doesn't matter where you got it from because it's an official XM product and they stand behind it. Now that's GOOD customer service.
Enter your email address to join: