I'm pretty sure that is their nice way of saying "we think you are too picky, we don't want to deal with you anymore." Bucky has only been released for a couple of weeks and they are out of replacements already? Yeah right. I mean the regular is still available on their website.
Really sorry to hear that but I'd do the same thing if I were you.
i had the EXACT same problem..They sent me a defective replacement..
and Jaclyn arrogantly said that she checked it herself and she dont see wat the problem was on my pic.. to top it with icing,
''Please know all of our statues are completely hand crafted from beginning to end. Each statue is individually hand painted by one of our artists. As such, no statue will be perfect. I have reviewed your second photo; however, I do not see a blemish. If there is something I am missing, please let me know.''
i am lost for words..