I bought my TDK dark knight, two face, Iron man mark 2, James Dean, and RE4 RPD Leon. My last purchase was two face in toys2. However, there was a problem with my two face figure. The left leg was an inch taller than right leg. So, it was hard to make it stand and often lose balance. I went to toys2 in order to get replacement body and his wife was there and I explained to her there was something wrong with my figure. She didn't say anything about taking a picture to prove so there was something wrong with the product and never explained anything about return policy. Since then, I started to stop buying things there. I have my reasons. Like I said, the rubber of TDK dark knight was already damaged. When I mentioned to him. He just chuckled. I'm sure number of people are exchanging and as a seller that is loss.
He has to be nice to US buyers because he is dealing with massive number of US customers. Definitely, scared of word of mouth when it comes to business.