Well, like someone else said a few posts back, I don't think we should blame the (irritated) customer for what are, in truth, BC's problems. They chose this license, and they should be able to handle it. We're talking about Doctor Who here. I'm just kind of curious what exactly they expected to happen with this license. Surely they were aware of how much business they would be getting?
I will say that BC is putting some people in a tough situation where they want to be patient and understanding, but have to open a Paypal dispute because the clock is ticking. You only have, what, 45 days to open one? If you don't and you paid with Paypal funds rather than a credit card, you could be in some deep doodoo. I'm not trying to say that BC would never eventually solve the buyer's issue, but.... You know. Most buyers wouldn't feel comfortable with that, I think.
Everyone I've seen having issues has been contacting BC correctly - via email and often via Facebook at the same time. I for one am grateful that they're sharing their stories on this forum. I come here to read facts, not fanboying.
In any case, I look forward to seeing how some of these kinks are worked out in the near future. And believe me, they must be worked out. Seems to me the only solution is to add more employees, but we'll see. Hopefully everything works out well in the end for both BC and the customers.
PS: Although people keep saying that the "whiners" need to cool off, I think EVERYONE needs to take a step back, including the people whining - yes, whining - about how people need to stop talking about customer service and their defective figures, and so on and so forth. There are attitudes coming from both sides here.
...why can't you just be goody goody two shoes like us Gryffindors...:
