From SS- "...Upon inspecting a few of our on hand pieces for comparison, we've found that the portrait should display without issue once properly inserted into the neck. Please know that a little give and wiggle room on this portrait will be normal as we cannot make the key and socket for these pieces super tight for risk of them not fitting together. This is intentional and the magnet used should be strong enough to hold the portrait to the body, once fitted into the neck..."
They then said that I could return mine and get another one.
My response- "I know you’re just saying what’s been told to you to say, but that’s a load of BS. If that’s true, then you are telling me that you guys fully intended to design and sell a $1,250 statue in which the head falls off because it was not ideal to create a better fit.
After this hack, lame response (read: excuse), I do not want another statue back. I mean, seriously. Lol You guys have to be ****ing with me. Is Ashton Kutcher being BCCed on this email?
I buy A LOT of items from you, and this is no way to treat a customer. I want a FULL refund, including my $40 in Sideshow bucks back upon the return of this statue."
In a voice mail they went on to say that it was also intentional to make it not fit properly for ease of swapping portraits and so that the owner doesn't scuff or mark up their statue...
I don't want it anymore. They can stick it where the sun shines (I hope he has his bio-mask on).