As promised, Ashley responded to my replacement request and, thankfully, they are only going to send me an EX head and replacement body (not a full statue replacement). Her email also included instructions on destroying my current pieces, which still just seems so crazy to me! Surely the body makes up a huge portion of the $500 statue's cost and could probably easily be salvaged/fixed if they wanted me to send it back to them! Also, there's nothing wrong with my second regular head, they just didn't send me an EX head. Don't get me wrong- I'm happy this is their solution instead of forcing me to send the entire huge box back to SS, I just know I'll die a little inside smashing an almost-perfect Spidey to pieces!
However, like I said to Ashley in my email response, this is my first high-end purchase from SS and my first Premium Format Figure, so forgive my ignorance on this process as it clearly is a normal thing for SS and many of you here- how exactly do I destroy my current parts? Hit them with a hammer? Throw them into the ground? Anyone have tips on how to best do this and/or the method I should use to ensure that I can easily see/salvage the body's metal rod to share pics of on this forum?