Yep, I wrote up a detailed email explaining all of the issues I had. A nice and professional message by the way, wasn't bashing them or raising hell. Just explaining all of the issues and defects I saw. Explaining that I was rather upset with my purchase.
The first respons was to tell me that the rough shape of the mask(bad section near the hose ports) was due to the fact that these were cast from screen used masks, and that these "rough spots" are true to the original... Yeah.. They actually tried to tell me that.
After telling them that is an outright lie.
I asked what options I have, being that apparently all of these masks have the same defects.
After waiting for almost two weeks to hear back (and never getting a good explanation for the lie they told me), they said they would be happy to accept the returned item and provide me with a refund if I was not happy with it. Never gave me an option of keeping it with a credit to make up for the problems.
I even tried to suggest that I would be open to the idea of keeping it and trying to fix these issues myself, but that I would not be happy paying full price for a defective product.
The response was no credits will be given for these concerns.. I can keep it for full price or return it for a refund.
They really set me off with the way they handled this. The misinformation used as a means to excuse the defects is insulting enough.. but to see that they are willing to offer some of their customers credits to make them happy, and basically tell others to screw off is really unacceptable to me.
I really try to look for consistency and honesty as far as where I chose to spend my hard earned money in this hobby, and I see neither consistency nor honesty from Sideshow lately.
