Thats what I eventually did when I got my V figure from them.
The head sculpt came with a slight defect on the nose, some sort of small round indent. Contacted them about it, they told me it wasn't "that big a deal", and that it wasn't bad enough for them to send out a replacement. I paid 336 bucks for this figure, I kind of expect quality control to be better for that price.
So now I'm in the process of just repainting the entire sculpt myself. I kind of doubt it can end up looking much worse than it already does.
And it sucks for me too. Since I'm in Canada, and PA is a Canadian company, I'd definitely like to support them. But if the customer service and quality is this poor, then that company is absolutely begging to get **** on by collectors! And not to mention they used a crappy repainted $30 Poptoys body for the female V!
And I know I **** on SWtoys a lot too, but to their credit, their prices usually reflects the quality of the product most of the time.