This is the most ridiculous explanation Ave and yet you continue to use it again and again. I'd like to see you explain to your customers that "the problem had nothing to do with ARH but the factory" should one ever occur.
Have you ever heard of McDonalds directing the problem to their workers instead of taking charge of the situation? Sure it may be the worker that dropped the rat in the burger but McDonalds hired and trained him/her so in the end they should and would take full responsibility.
I don't see what is so hard to understand about that and yet you continue to place the blame on the factory
Sideshow also said that they never received factory samples.....shouldn't they insist on getting one? Maybe they should blame the post office for losing the package.