Doesn't matter if its that time of the monthshe can't treat customers the way she treated Vince-Vell. Stunts like that end up costing SS where it hurts the most..their pockets
Her little outburst just cost them a good customer in Vince
Was it Nurse Ratched?
I agree that some customers are harder to deal with but It does not matter how you feel or she felt personally on the matter. As a CS agent you should be aware of the most cardinal law in business..that is, the customer is always right. Why? because he pays your salary and without him you lose your business and your paycheck. So yes, if you cannot handle the customer's concerns you need to transfer him to the manager and never blow a gasket as it could cost that company where it hurts most..their pocket...
Its an insult to pay hundreds of dollars for a high end museum quality statue and end up receiving a low quality sub par product like the Rogue PF instead; and then, be expected to pay a couple of hundreds more to have it repainted by a professional...So Vince-Vell's complaints are anything but trivial
Well Leo, customers are not always right especially in a service industry! There are some customers that are just unreasonable to deal with
I don't get how some can defend a customer service rep with a bad attitude. There's no excuse. With high unemployment she's lucky to have a job. She should be SO happy she has a job that her voice is beaming with enthusiasm to help customers with definately valid complaints. That's the customer service business. Some know how to work in it and others don't.
