I have only one thing to say, and I'm only gonna say it here, because I begin to feel like a broken record after a while. Please feel free to repeat as necessary... So listen up
Please (please please) do not believe everything you read on the internet. If YOU receive a piece that has visible damage, PLEASE contact our customer service/returns department before panicking because of what someone on a message board has posted.
Per information from our Returns Department, damaged Stealth Iron Mans will be replaced on a first come, first served basis in the normal fashion - IF an email with photos and all pertinent information (name, order number, etc.) is received by our returns department. Don't dilly-dally, start the process immediately, as soon as you open the box. Here is the link to our 30 Day Return Policy if you don't know where to begin:
https://www.sideshowtoy.com/cgi-bin/category.cgi?category=returns (please note, there are different procedures depending on your location)
Please allow at least 2-3 business days for a response. If you send in your photos/email once, there is no need to send the same request repeatedly, as every email ties up the process even longer.
We know that it's fun to get out the torches and pitchforks and run with conspiracy theories against the evil corporation. Heck, we do it ourselves
But, honest, Sideshow is not out to swindle you or take your money and run. We always try to make things right, and when things aren't perfect, we do our best as a team to make them at least a little better. It just sometimes takes a few days when lots of stuff is shipping. So thank you for your patience