that's an interesting point actually. i think because SS have some great licenses and a good price point the "fans complain coz they care" idea holds very true. i find some people have largely giving up on some other companies because of they don't seem to listen. so people stop caring. i don't want to mention any names, in case someone invokes the "slap wildly" button on me.
One company that comes to mind is GG. Which is why I think you see them slowly falling apart. We complained some of us in person but they didn't listen. Now, they get to lay in the bed they made.
Despite my Super Fan status or status as a total ****** bag who thinks SS is perfect I know they're not. I'm glad others are pickier than I am because SS probably wouldn't get better if they had millions of fans like me.