To be fair, Hot Toys doesn't MAKE us do anything. We want a 1/6 Batmobile, HT offers one, and we freely choose to buy. If you've been in this hobby for any significant amount of time, you even bought it with the knowledge that HT isn't perfect. Given that knowledge, it was a roll of the dice. Not saying it's right or fair, but given past performance it's not entirely surprising that a release isn't 100% perfect in every shipped box. They've had misfires with melty Comedian outfits, discolored/faded pink Iron Man parts, leaky DX02 abs which they learned from and improved on DX12...and upon the first release of the Tumbler, rub marks from not getting the packaging just right---which they learned from and improved on the re-release.
This was a first (maybe only?) production run of the 89, and honestly besides the shield rubbing on the canopy area during shipping (if that is even the source and it didn't happen in the factory somehow) the car is pretty solidly packaged. The damage reports seem to be pretty consistent in that one area, and with few if any reports of scuffs anywhere else on the car, right?
Unfortunately, HT cannot anticipate ever possible design flaw in their packaging before it actual ships in mass for the first time---IF they re-release this or ship it again under the Returns banner, I'm pretty sure, based on their past re-releases/ updated versions, they will learn from this and improve the protection in that area next time.
Sure, they should have had better quality control in the instances where they are straight up missing foam inside the shield, but again, is this the surprising first time HT has had bad QC? Yet we still order their products. Why? Because our want outweighs the risk involved. Even the lack of comment from HT acknowledging the problem doesn't surprise me given what I know about them from the past. How many other collectors here have tried in vain to contact HT directly for a replacement part, or even just a response to a question with no luck? I know I have.
Even with the knowledge of the risk, I ordered the Batmobile. I was lucky this time, but I have been unlucky in the past (received a Tumbler with broken flap supports...contacted HT for replacement parts...no response)...and yet I still took a chance on this because my want of it outweighed the risk. And you know what? If Hot Toys comes out with something in the future that I really want, I will assume there will be some QC issues like there have always been...but if I want it bad enough, I will order it anyway...and I suspect many on these boards will too. And if it comes damaged, sure I'll be upset, but I won't claim HT "makes" me go through it. The only person who "makes" me go through it is the dude that pulls the credit card out and hits the pre-order button--me.