Premium Format Captain America – Allied Charge on Hydra

[hannibal10]

So I contacted Sideshow on Friday regarding a head replacement. My 'A' is very off center. They called me today, agreed mine was pretty bad (worse than normal) and are mailing me a replacement head today (hope the below image link works).

 

[savageHULK]

Haha that's pretty funny. Glad you got a replacement brother

 

[Hemooo]

Im happy for all of you getting a new head replacement, they told me they don't have any head left two weeks ago, not sure why, but I wish they were more transparent with me.

 

[Jack00]

Maybe they started opening unsold regulars ?

 

[Darth Snoopy]

Glad to hear that you're getting a replacement portrait, hannibal.

Im happy for all of you getting a new head replacement, they told me they don't have any head left two weeks ago, not sure why, but I wish they were more transparent with me.

Yeah that's kinda wonky.

Maybe they started opening unsold regulars ?

Could be.

 

[Mose Harper]

is it normal that all the hands are extremely loose? They stick on but it's like they aren't fully inserted or something

I noticed the magnets didn't seem very strong at all on mine either- especially the one with the shield. Because of the orientation, sitting slightly higher on the forearm in each case, I think they should stay on- but they are the weakest magnets I've seen so far.
Whenever it gets disassembled, I'll check and see if there is paint or something else covering the magnet that's impairing it's bond.

 

[Ondi]

Awwwww bro that looks insane! Amazing, can't wait to see the pics with him holding it. It makes me really angry at SS now for giving us that piece of rubbish

Amazing Andy you've just made your statue unobtanium

 

[Darth Snoopy]

Awwwww bro that looks insane! Amazing, can't wait to see the pics with him holding it. It makes me really angry at SS now for giving us that piece of rubbish

Amazing Andy you've just made your statue unobtanium

That you, James Cameron?!?

 

[Ondi]

That you, James Cameron?!?

No, it's me................

 

[Darth Snoopy]

 

[CallMeTheDoctor]

Holy Black Cats, Andy! That is one awesome repaint!

 

[w00tw00t]

wow that is some bs. i was told there were no replacements and mine is in worst shape then urs.

So I contacted Sideshow on Friday regarding a head replacement. My 'A' is very off center. They called me today, agreed mine was pretty bad (worse than normal) and are mailing me a replacement head today (hope the below image link works).

 

[jye318]

I got replacement but was worry getting a damaged one also, as has been pretty **** up lately.

 

[Darth Snoopy]

wow that is some bs. i was told there were no replacements and mine is in worst shape then urs.

The best advice I can tell you is to call Sideshow and ask again.

I know this may be frustrating but ask nicely, you'll (hopefully) get better results, resolution and satisfaction.

 

[w00tw00t]

The best advice I can tell you is to call Sideshow and ask again.

I know this may be frustrating but ask nicely, you'll (hopefully) get better results, resolution and satisfaction.

Thanks DS. Yeah, i've been pretty nice replying back to the emails and it's literally been 2 weeks. i think ill call tomorrow. Thanks again and ill update you guys with any findings.

 

[Ondi]

I say tear em a new one Woot!! The time for diplomacy is OVER!!

 

[Darth Snoopy]

Thanks DS. Yeah, i've been pretty nice replying back to the emails and it's literally been 2 weeks. i think ill call tomorrow. Thanks again and ill update you guys with any findings.

No problem, brother. I hope Sideshow resolves this, as they should, and everything works out for you.

 

[w00tw00t]

I say tear em a new one Woot!! The time for diplomacy is OVER!!

haha usually im a pretty nice guy. i know how CS is and usually give them the benefit of the doubt. but when i hear someone getting a replacement with minor issues compare to mine and told via email that there are NO replacements leaves a sour taste in my mouth. if i don't get a replacement im returning it. either way this is basically my last piece with them. just really tired of getting replacements and returning these things. time consuming and big boxes i can't always ship back.

 

[w00tw00t]

submitted my request about 2 weeks ago and this is the response i get, but yet other members get a replacement before i do. hmmm

Thank you for your email. As collectors ourselves, we understand the disappointment this may cause you. Please know that everything created by Sideshow is limited edition, and because of this, replacements for these pieces are also limited. We try our best to accommodate all customers when a replacement is requested, however these pieces are distributed on a first come, first served basis for as long as they are available.

When we are unable to provide a replacement, we try and provide a fair credit as compensation. These credits are based on a percentage of the cost of the item, as well as the degree of the damage to the piece. In these cases, if the credit options are not satisfactory, you always have the choice to return the damaged item for a full refund, including the shipping you paid to receive the statue.

Again, we apologize that we are unable to provide you a replacement for this piece. Please let us know how you would like to provide with your inquiry and we will do our very best to assist you.
Thank you so much and have a super day!
Best regards,

Belén Moreno
Returns Representative

 

[Darth Snoopy]

That reads and sounds like a mostly canned response. I hate those.