CornerStoreComics and Credit Card Exposure.

[915stag51]

So whats the deal, are they gonna cover everyone that is getting nailed?

 

[icruise]

Any credit card will cover you for fraudulent charges, as long as you report them. That's not really at issue here.

 

[Darklord Dave]

As I said in a previous thread - I've had recent charges from CSC, but my bank decided on their own to replace EVERYONE'S debit/charge card, I assume because of this massive Heartland breach last month. So people blaming CSC may be misplacing the blame - their fraudulent charges could be completely unrelated.

 

[samueljd]

I believe CSC has been open and honest about the issue. Blaming them for being honest about it is not the solution. It wasn't there fault some jerk wanted to make some quick bucks. I've heard other folks were hit from other vendors and they weren't as up front as CSC. I'll still buy from them, but you should always be cautious with online, or even other transactions. It's the nature of the beast.

 

[samueljd]

Any credit card will cover you for fraudulent charges, as long as you report them. That's not really at issue here.

True, my bank scrubbed the charges the next day and will make it permanent after I return a self-addressed signed statement I will be receiving from them in the mail. The charges were reversed the next morning after the evening I reported the fraud.

 

[Morbach]

Checked my credit card history and there was an itunes charge on there that didn't go through. So the bastards tried to get me I just didn't have the money

 

[jye4ever]

From the CEO:

"we have been able to verify that the primary order database was accessed via a dormant Internet payment gateway port that was being tested during the construction phase of the new site but never actually put into use"

So I ask, who should the victims place their blame on, the "Dormant Internet Payment Gateway", is that who?

Or should the blame be placed on the humans who run the company (which this Dormant Internet Payment Gateway is part of) who are the FACE of this debacle and whom were 100% responsible for the security of their customers private information while this TESTING phase was being performed (with our information involved) on technology which is 100% attached to CSC as a business.

As have been mentioned on here by others, CSC are quick to charge their customers Restocking Fees so they sure know how to move quickly when it involves THEIR NEEDS being met and that's fine, they're a business who need to make a profit or they will cease to exist.

Are they being misguided when they deal with customers who aren't honoring their end of the agreement?

I don't believe for one second that the victims are being misguided with their vectored concerns towards CSC or that the right course of action would be to just walk away from it all.

It's not a luxary for the victims that CSC is "doing the right" thing by addressing this issue with their notices, THAT'S A MUST!

The truly misguided would be the one who chooses NOT to address this issue with the ONLY company which had direct contact with their customers, CSC, the ones responsible for my private information.

As it is we're all very fortunate that CSC didn't require our SS numbers from their customers or this would've been 100 x worse for the victims because it would've went from credit card purchases to full blown Identity Theft.

Believe me, if CSC didn't believe that they were responsible for this incident, they wouldn't have sent anything out. Their CEO wouldn't be wasting his time and out of the kindness of his heart decided to accept responsibility for something his company had nothing to do with.

I mean, excuse me for addressing my concerns with a simple letter to the CEO, so sorry if I've interrupted his day.

Thank You

 

[Bardoon]

Cancelled my card just in case. I'd rather not be surprised later on...

I'm going to have reservations about ordering from CSC...I will probably not use my cards with them again and resort to Paypal through them.

 

[Studio49]

Well, I guess I have a different perspective from you guys. I wouldn't hesitate to order from CSC again. Matter of fact, I placed my first order with them one day after they said they had stopped using the hacked processing company, and my card has not been stolen as of today. So they did the right thing and locked their site up tight. I found out about the hack days after I placed my order, so I started watching my cards to see if something was stolen.

Sure enough, one of my cards got hit. It was a card that I rarely use for online purchases, and I didn't use it to order from CSC. How interesting. The funny thing is, I used that card with Monkey Depot and Goodstufftogo. I don't think that will prevent me from ordering from either of those companies in the future. That's just silly.

I think the lashback against CSC is stupid. Sounds like at least one person in this thread isn't so much pissed about the hack, as he is about being charged cancellation fees in the past. It's pretty obvious, and ridiculous.

 

[jye4ever]

Well, I guess I have a different perspective from you guys. I wouldn't hesitate to order from CSC again. Matter of fact, I placed my first order with them one day after they said they had stopped using the hacked processing company, and my card has not been stolen as of today. So they did the right thing and locked their site up tight. I found out about the hack days after I placed my order, so I started watching my cards to see if something was stolen.

Sure enough, one of my cards got hit. It was a card that I rarely use for online purchases, and I didn't use it to order from CSC. How interesting. The funny thing is, I used that card with Monkey Depot and Goodstufftogo. I don't think that will prevent me from ordering from either of those companies in the future. That's just silly.

I think the lashback against CSC is stupid. Sounds like at least one person in this thread isn't so much pissed about the hack, as he is about being charged cancellation fees in the past. It's pretty obvious, and ridiculous.

Contrary, if anything I have in the past negotiated my way out of being stuck with the RF.

I'm using the RF and whatever other mandatory business practices they have to follow thru with as a question if CSC is being misguided or stupid when they're dealing with customers who haven't met their end of a sale agreement. I respect that they have to do whatever it is they have to do to keep themselves open for business.

Therefore I don't feel misguided or stupid with my actions towards CSC after they failed with protecting my credit card info and pretty much admitted to being negligent.

We each have our own methods, you not holding a company responsible when your personal information, which you had entrusted in them to protect, is stolen seems stupid to me.

To each his own.

Yeah, i'm much more pissed off over Restocking Fees than having my damn CC being stolen and used, what an asanine statement and one of the dumbest remarks I have yet to read in this forum.

Christ man, you come off as if you own stock in CSC.

 

[Buttmunch]

We still have no idea if our credit cards were stolen via a leak in CSC's site or through the Heartland thing. Its impossible to know at this point I think. CSC is probably just a victim of this as much as we are. It could have been their fault for leaving some port open, but I doubt it. CSC is getting hit pretty hard with this whole thing and I wouldn't be surprised if it ruins them. I hope not. They are a great dealer and I'd hate to see them close up shop because of this, especially if they had nothing to do with it.

 

[Studio49]

Contrary, if anything I have in the past negotiated my way out of being stuck with the RF.

You sound like an ideal customer.

Therefore I don't feel misguided or stupid with my actions towards CSC after they failed with protecting my credit card info and pretty much admitted to being negligent.

So are you going to boycott all 255,000 merchants affected by the Hartland processing hack? If anything, they deserve a little slack for being the only company to openly apologize for something out of their control.

We each have our own methods, you not holding a company responsible for when your personal information that you entrusted in them to protect is stolen seems stupid to me.

Life will go on, I promise. No need to get so dramatic about it.

Yeah, i'm much more pissed off over Restocking Fees over having my damn CC being stolen and used, what an asanine statement and one of the dumbest things I have yet to read in this forum.

Then why did you mention the restocking fees??? What does that have to do with it?

 

[Siye]

^ I think what's trying to be said is that in light of this security issue, people may want to cancel any outstanding orders with CSC. They also shouldn't be penalized for doing so, since it's a precaution method they should be entitled to (because this isn't a normal circumstance).

 

[jye4ever]

You sound like an ideal customer.

So if I make a purchase of 7 items and decide to cancel ONE of those 7 and I have a civilized conversation with the merchant and that merchant chooses not to charge me the RF for whatever reason they felt it wasn't necessary, allow me to repeat that, THEY as in the merchant made their own decision not to charge me the RF, why would you place the blame on the customer as you're doing with your sarcasm. How am I not an ideal customer may I ask if the merchant made the decision not to go forward with the RF?



So are you going to boycott all 255,000 merchants affected by the Hartland processing hack? If anything, they deserve a little slack for being the only company to openly apologize for something out of their control.

I don't care to know about a million other merchants, I care about the one that had possession of my CC info.



Life will go on, I promise. No need to get so dramatic about it.

Again, if you choose not to care about your personal info being stolen, more power to you. We all have different levels of drama, this incident irked me enough that I felt it necessary to have an open line of communication with the merchant involved. I didn't know that was a crime, wow....god forbid that I decided to bring my concerns to the company that I entrusted my CC info with, and thank god it wasn't all our SS numbers as well. There are lessons to be learned here for all involved, including the customers. Yes, I still am considering being a CSC customer, but they need to earn my loyalty. I don't give it away for free.



Then why did you mention the restocking fees??? What does that have to do with it?

Man, whomever steals your CC info or Social Security number really need not worry about you.

Thanks for your input.

 

[woodsy]

Crime never pays,why can't people just make an honest living?!

You might want to ask an executive at AIG about that.....

 

[samueljd]

Checked my credit card history and there was an itunes charge on there that didn't go through. So the bastards tried to get me I just didn't have the money

Good for you.

 

[samueljd]

Well, I guess I have a different perspective from you guys. I wouldn't hesitate to order from CSC again. Matter of fact, I placed my first order with them one day after they said they had stopped using the hacked processing company, and my card has not been stolen as of today. So they did the right thing and locked their site up tight. I found out about the hack days after I placed my order, so I started watching my cards to see if something was stolen.

Sure enough, one of my cards got hit. It was a card that I rarely use for online purchases, and I didn't use it to order from CSC. How interesting. The funny thing is, I used that card with Monkey Depot and Goodstufftogo. I don't think that will prevent me from ordering from either of those companies in the future. That's just silly.

I think the lashback against CSC is stupid. Sounds like at least one person in this thread isn't so much pissed about the hack, as he is about being charged cancellation fees in the past. It's pretty obvious, and ridiculous.

True, I ordered from Goodstufftogo and others who had ordered from them and not CSC were hit. So jumping to conclusions without real evidence has been running rampant in this thread. I ordered from both CSC and Goodstufftogo at the same time, but I would still order from CSC because of there honesty and knowing that they have improved their security. At this point I don't know which company was compromised, but I will not demonize them because of it.

 

[Dally]

What is their cancellation fee for stuff worth $150?

 

[hrambo001]

Well I had a predator figure on pre-order with them and they informed me that if you want to cancel due to the credit card fraud they would waive the cancellation fee. Then again, I'm not sure if you have to have canceled your cards and actually been hit for them to waive the fee.

 

[The Ween]

Well I had a predator figure on pre-order with them and they informed me that if you want to cancel due to the credit card fraud they would waive the cancellation fee. Then again, I'm not sure if you have to have canceled your cards and actually been hit for them to waive the fee.

Why not just change the card and keep the pre-order?