ENTERBAY : The Dark Knight - HD 1/4 Christian Bale Batman
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Lots and lots of pretty serious QC issues, including..get this... sending out two of the same figure in the sets. 
Bill from EB announced a major problem with the knees of the figures (they won't stand), and then they proceeded to send them out to anyone who pre-ordered them from their online store.
Then either told people they would have to pay their own shipping to return the sets, or as with many people, they just ignored their emails.
head over to the MIB thread to read more... Haven't gotten mine yet, but I'm expecting the worst.
Bill from EB announced a major problem with the knees of the figures (they won't stand), and then they proceeded to send them out to anyone who pre-ordered them from their online store.
Then either told people they would have to pay their own shipping to return the sets, or as with many people, they just ignored their emails.
head over to the MIB thread to read more... Haven't gotten mine yet, but I'm expecting the worst.
ZsaszSays
Super Freak
Lots and lots of pretty serious QC issues, including..get this... sending out two of the same figure in the sets.
Bill from EB announced a major problem with the knees of the figures (they won't stand), and then they proceeded to send them out to anyone who pre-ordered them from their online store.
Then either told people they would have to pay their own shipping to return the sets, or as with many people, they just ignored their emails.
head over to the MIB thread to read more... Haven't gotten mine yet, but I'm expecting the worst.
Wow, thats some great customer care.
SnakeDoctor
Super Freak
Voorhees27
Super Freak
mikericm
Super Freak
It interesting how there was a total lovefest for Bill and Enterbay at the begining of the 1/4 Batman and joker threads. Crapping all over HT saying that EB QC will be better. Now that production is coming out, let the panic begin!
Uncanny Web-Slinger
Super Freak
Lots and lots of pretty serious QC issues, including..get this... sending out two of the same figure in the sets.
Bill from EB announced a major problem with the knees of the figures (they won't stand), and then they proceeded to send them out to anyone who pre-ordered them from their online store.
Then either told people they would have to pay their own shipping to return the sets, or as with many people, they just ignored their emails.
head over to the MIB thread to read more... Haven't gotten mine yet, but I'm expecting the worst.
Wow, thats some great customer care.
At least they have some customer care. When was the last time HT offered people to sendback their defective batmans, iron man pants or crooked A Caps for replacements?
A company that tries to sort out problems and fails is better than a company that doesn't try at all
Voorhees27
Super Freak
At least they have some customer care. When was the last time HT offered people to sendback their defective batmans, iron man pants or crooked A Caps for replacements?
A company that tries to sort out problems and fails is better than a company that doesn't try
I dunno, about 7-8 times for me alone. If you order your items from a dealer (Sideshow, Toy Square, BBTS, etc) you always get replacements and for free. I've never once paid for a replacement nor have I ever had to pay for shipping
Uncanny Web-Slinger
Super Freak
Dealers are good sideshow have replaced a few things for me (within 30 days only) but direct from HT would never happen
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Voorhees27
Super Freak
Can you order directly from Hot Toys?
Uncanny Web-Slinger
Super Freak
Don't think so, but defects are a manufacturer problems rather than a dealer.
I got a ThreeA figure that released a few years ago off eBay a few months back. The head was broken, apparently it was a common problem i was advised to contact threeA for a replacement, having usually dealt with sideshow and hot toys i never thought they'd actually do anything as i didn't get it through a dealer and it was old, but i was shocked that they sent me out a new head.
When you've had that level of customer service others look horrendus
Voorhees27
Super Freak
No you can't and that's my point. They take a more responsible and realistic approach by having a variety of trusted dealers to handle their mistakes. I think that's awesome imo. Not only can I get a replacement and have it sent to me for free I also have a variety of options.
So in Enterbays case they've failed at trying to cut out the middle man imo. Not to mention they design a new "lighter" box, yet, their second 1/4 scale item (shipped) is still at $400?
Odd business practice, that's forsure.
The only thing HT's can be faulted for is having that generic annoying email response.
People should know by now, you deal with the dealer for literally everything. That's the way it should be.
mikericm
Super Freak
At least they have some customer care. When was the last time HT offered people to sendback their defective batmans, iron man pants or crooked A Caps for replacements?
A company that tries to sort out problems and fails is better than a company that doesn't try at all
I'm confused Nova. Do you like HT or not? On the Amazing Spiderman threat, its all about the love of that figure that HOT TOYS made. In most other cases, like here, you clear dislike HT.
What gives????
Uncanny Web-Slinger
Super Freak
I'm confused Nova. Do you like HT or not? On the Amazing Spiderman threat, its all about the love of that figure that HOT TOYS made. In most other cases, like here, you clear dislike HT.
What gives????
Pretty simple really of all the licenses they announce there is a whole load i like and want figures from. But they only really develop a small amount of franchises into figures, and those are the ones i'm not really interested in or i have already from previous versions they've made.
So to answer your question i don't hate them, i just i hate that they announce things i'd love to buy, get me anticipatiing the figures and then wait a year and half without giving any update, make no more than 2, often one of them being the least requested/wanted character, then delay the figure for an additional six months while ones up for order after release first. or just plain don't make any at all. It wouldn't be a big deal if this happend only once or twice, but it tends to happen to all of the ones i like
When they do make things i'm interested in it's a glorious day, it's just very far between those days.
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At least they have some customer care. When was the last time HT offered people to sendback their defective batmans, iron man pants or crooked A Caps for replacements?
A company that tries to sort out problems and fails is better than a company that doesn't try at all
EB doesn't either, only on direct Enterbay Store sales. They sell direct online, so entirely their responsibility. HT don't (trust me I'm no fan of HT CS either).
ronskimomo
Super Freak
I had to order a HT Babydoll head off of eBay because SS would not exchange the head I received. Hot Toys clearly realized there was an issue with the part on the headsculpt, and they fixed the latter batches. However, those who ordered through SS were stuck. So they will not always fix problems either.
Uncanny Web-Slinger
Super Freak
Same situation on my BD, sideshow wouldn't replace it. No company is perfect for customer service but some are clearly better than others
averagejo
Super Freak
Well as I said I'm waiting for the total EB Batman reveal before I decide between HT and EB...all tho I am leaning towards HT.
As far as EB's Joker, that is a sure thing for me, even if I have to glue his legs back on!
As far as EB's Joker, that is a sure thing for me, even if I have to glue his legs back on!
Yes it was 400 but what was the total profit margin?they could have made less money on rambo even if it cost the same.No you can't and that's my point. They take a more responsible and realistic approach by having a variety of trusted dealers to handle their mistakes. I think that's awesome imo. Not only can I get a replacement and have it sent to me for free I also have a variety of options.
So in Enterbays case they've failed at trying to cut out the middle man imo. Not to mention they design a new "lighter" box, yet, their second 1/4 scale item (shipped) is still at $400?
Odd business practice, that's forsure.
The only thing HT's can be faulted for is having that generic annoying email response.
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