Hi everyone! Here are some answers for you, regarding the EU transition:
Thank you to everyone who has been posting in this thread. We would like to keep you updated on our services we provide you and therefore would like to confirm that we are indeed making some changes based on the feedback that we have received from our EU collectors. In order to be able to deliver your items in a quicker fashion and with the least amount of damages, we will be transitioning shipment of EU orders from the EU facility to ship out of our US based warehouse.
You don’t have to worry about shocking shipping rates from our US facility to you because we have aggressively negotiated competitive EU shipping rates with Fed Ex and are excited to be able to provide these to you.
In addition, EU collectors will not have to wait weeks as their product processes, transfers to the EU warehouse, then ships out to you via a slow local carrier. By shipping directly with Fed Ex, we can now get items to our EU collectors within days and on pace with all other US and International collector shipments. We also anticipate less damages through the use of the Fed Ex service and if damage does occur, we will be able to exchange the product in half the time!
We look forward to these changes based on our EU collectors’ extensive feedback and we are sure that you will soon see the differences for yourselves!