Full Size Iron Man bust from Sideshow

[Natrix]

Well, I got the big F'U e-mail from Sideshow today as well.

They aren't offering me a replacement either...I can not describe how ticked off I am right now.

 

[Metalhead]

So what are your options Natrix?

 

[Natrix]

Full refund was the only one given.

In order to provide you with the best customer service possible, we instructed our shipping team to thoroughly inspect your replacement Iron Man Life Size Bust before its shipment to you. Unfortunately, we do not believe we can provide you with a satisfactory replacement. Since this was the last replacement for this item, we would like to offer you a full refund. If this is acceptable, please let me know so I may proceed with your refund.

 

[Metalhead]

I'm assuming they'll want you to destroy the bust too

 

[Natrix]

No, they got it back yesterday.

 

[ilovefreestufftoo]

Man I just heard I can't get a replacement for mine. It's either I keep it or not. I love Iron Man. I don't think I can live without this bust, so I think I'm going to bite the bullet and get just keep it.

 

[Metalhead]

If they truly are done with replacements, then I guess I better call my LCS tomorrow and see what's going on with mine then.

 

[Natrix]

Here is what is chapping my hide on this.

First one had the rough spots on the shoulders, scratches and areas on the neck that were not completely painted. I wasn't satisfied with it so I use my right to return it per their replacement policy.

That goes in for replacement...no problem.

I get a replacement that is 100x better in those areas. Good paint, no scratches, neck completely painted and no rough areas in the mold.

Just this one problem...(according to Dave this probably shouldn't be a problem, some people are too picky...)

So I send pictures in with my replacement request. I also say that I would be willing to take a discount if I could keep it and if I could get help matching the paint to touch it up myself. I get a response that is an offer of discount (which I find out later of course was less than any of the express update discounts for "minor" flaws, which I found insulting) with no help for matching the paint, or send it back for a replacement or refund.

So I opt to send it back and try for another replacement. Apparently that was ok, since I got the return label sent to me. I get the e-mail yesterday that the bust arrived and that the replacement would be shipped shortly. Then today I get the e-mail saying they will no longer replace it and are offering me a full refund which to me is crap. Had I known they wouldn't send a replacement I would have kept it and tried to come up with a better compromise on the discount since the only issue I had with the replacement was the chip on it.

 

[azurepred]

Damn dude, that sux, I agree with Dave that the chip was very minor considering most other peoples, but I'm sure u can use the refund and get one on the bay in good condition, u just got to b patient

 

[nash]

With an item of this size, even something as small as that is just POOR QUALITY overall. no matter how you want to defend it or if you own a sideshow forum, that is poor quality for being allowed to pass QC.

 

[Darklord Dave]

Here is what is chapping my hide on this.

First one had the rough spots on the shoulders, scratches and areas on the neck that were not completely painted. I wasn't satisfied with it so I use my right to return it per their replacement policy.

That goes in for replacement...no problem.

I get a replacement that is 100x better in those areas. Good paint, no scratches, neck completely painted and no rough areas in the mold.

Just this one problem...(according to Dave this probably shouldn't be a problem, some people are too picky...)

I'm sure you examined that spot really well - from here it looks like it might be a piece of styrofoam stuck in the crevice. And you're right - I probably never would have noticed it.

 

[Natrix]

Thanks guys.

Like I said, I would have kept that one because other than the chip it was so much better than the first one and no it was not "perfect" but as good as I thought I could get.

I just sent an e-mail to try and get that one back at a more significant discount than the one I was offered since they never told me I wouldn't/couldn't get a replacement. If I can get it back, I will have to bring it to a hobby store and try get some help to match the paint.

Azurepred,
Dave said some people are too picky so I was making fun of that to see if a paint chip like that was considered being too picky.

 

[Natrix]

I'm sure you examined that spot really well - from here it looks like it might be a piece of styrofoam stuck in the crevice. And you're right - I probably never would have noticed it.

That was my first thought as well until I looked at it closer. I don't know how you couldn't notice it Dave, it is white on a red background.

Apparently that is acceptable on a $700 bust to you.

Drink more of the Sideshow kool-aid...

 

[Darklord Dave]

Drink more of the Sideshow kool-aid...

Next person that uses "Sideshow" and "kool-aid" in proximity is banned.

 

[The Chaver]

Next person that uses "Sideshow" and "kool-aid" in proximity is banned.

All hail! The Emperor has spoken!

 

[Bodie The Cursed]

Sideshow kool aid!!!!!!!

 

[Chapter 2099]

Sideshow kool aid!!!!!!!

You don't stop, do you?

I'm interested to see how Dave replies to your post, Bodie.

 

[The Mike]

Didn't do the other.....its like saying Volde and nothing else.

 

[Darklord Dave]

Bodie knows that I was kidding, but I think I'll ban him just because he's Bodie.

 

[tylerdurden]

nobody is going to display the bust sitting on a scale and tell everyone who comes in and sees it "Hey, lookit how much that bad boy weighs eh...Boohyaa!"

hahahaha imagine the kind of loser who would actually do that.

Bodie knows that I was kidding, but I think I'll ban him just because he's Bodie.