EXOTICLEX
Super Freak
You get manufacturing defects and other issues in cars that cost hundreds of thousands of dollars. The Ferrari 458 Italia's where catching fire. I'm not saying it doesn't suck, it does and I hope everything works out for you guys. It's just anything manufactured, particularly really complex things like Hot Toys figures, are going to have the occasional issue that slips through quality control.
Like I said it sucks, but generally retailers are really good about replacements. The problems I think arise when people buy things from people off eBay and the like.
that's exactly why I don't buy new figures off of ebay.....only used figures I can get pics of first...