I contacted SS 2 weeks ago about a refund/replacement as my "S" shield was really crooked and with a hole in it - not to mention a shiny spot on the forehead. I just got a reply from them...
I wanted to follow up with you today to confirm that a replacement order has been booked for the Superman Body with Head only. The body will include the torso, arms, legs, head and suit. Please allow 7 to 10 business days for your replacement order to ship at no cost to you.
Upon receipt of your replacement, please destroy your damaged part(s) only per the instructions below and provide photos within 5 business days. If we do not receive your photos in this time, you will be charged for the extra piece.
Is this typical of SS to send out loose replacement parts? Seems a shame to have to destroy the other body too.