I understand your position, and half agree. I do understand the position of those wanting what they ordered, and half agree.
I agree with wanting what was ordered as well. It totally makes sense.
Would not the model for the proto be something (model/pic) of what was used in the film? If not what reference was used? The artist who worked on the proto did a awesome job--those who ordered expecting that weathered look have a right to be upset.
One would think. Who knows what kind of pics SS was given when making the proto. Once it was looked at more NL may have said we want it closer to the actual costume. This wouldn't be the first time a studio has had something changed. The issue that would hack me off is that the piece isn't as weathered.
It's common knowledge that Moria Orc's don't wipe.
They don't brush very well either.
In essence, YES. If the prototype looked WAAAAY better being inaccurate I'd rather have the piece that is aesthetically better looking. Basically, it's like saying you rather have something that looks awful as long as it's accurate.
Then LOTR collectors and SW Collectors really are way different. The Utapau figure was getting killed because its off around the breathing thing. I've seen some say if it comes that way they'll be ticked, but that would mean you'd be happy right? Where as here it matches the actual costume but you're not happy. These kinds of things just boggle the mind and make me laugh.
And yes if SS had changed the pictures on the site and told us of the change before it shipped it would be fine since we could cancel. Sure some of us would still be perplexed by the change but at least we would know in advance. But the fact of the matter is, SS didn't notify the collectors.
I agree they messed up there. Something they've done before and need to change. The other issue @ least for me is its not as weathered. That would have made me more likely to cancel than anything.