Sideshow has managed to address 2 out of 3 of my issues. They cannot replace the damaged packaging, but will replace the cape and the crooked head. I hate having to destroy the old parts, and they were happy to offer me a $35 credit note towards my next purchase. The only problem is I will NOT be buying from Sideshow again after this bad experience. I could trim the cape and live with the crooked head. As I am planning to sell it, I'm not sure I can resell it like it is.
The exclusive version is never worth that much for me to have to risk damage to the packaging and incurring a massive customs and handling charges.