sweetbabala
Freaked Out
- Joined
- Jul 8, 2007
- Messages
- 163
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Just received the following email now. The statue arrived last Tuesday and I contacted Sideshow that same day. Fortunately, my regular version arrived fine and I managed to nab a really good deal on another Exclusive. Sorry for any attempted replacements after this.
"Dear Ryan,
Thank you for taking the time to contact our Returns Department. I’m sorry to hear that your Thor PF Exclusive Statue arrived flawed. Unfortunately, we no longer have replacements available for this item. Please know that the Returns Department strives to replace damaged items whenever possible and we regret that we are unable to do so in this case.
We would like to extend to you the offer of a $50.00 partial reimbursement to compensate for the flaws to your statue. Alternatively, if you wish to receive a full refund for the amount please let me know and I will provide instructions for our international/EU refund procedure.
As always, please let me know if you have any further questions or concerns."
"Dear Ryan,
Thank you for taking the time to contact our Returns Department. I’m sorry to hear that your Thor PF Exclusive Statue arrived flawed. Unfortunately, we no longer have replacements available for this item. Please know that the Returns Department strives to replace damaged items whenever possible and we regret that we are unable to do so in this case.
We would like to extend to you the offer of a $50.00 partial reimbursement to compensate for the flaws to your statue. Alternatively, if you wish to receive a full refund for the amount please let me know and I will provide instructions for our international/EU refund procedure.
As always, please let me know if you have any further questions or concerns."