www.hottoysonlinestore.com is a scam (Unofficial Hot Toys web-shop--legit?)

[iPaul]

Re: Unofficial Hot Toys web-shop--legit?

I'll stop posting in this thread for now because I thought that Dave would do something about it but it seems that he couldn't care less about his customers,in the end it's your choice if you want to deal with them or not ,I didn't have a positive experience with them and I just shared it with you guys ,that's all .I hope everybody receives their orders ,good luck!

 

[Grosby]

Re: Unofficial Hot Toys web-shop--legit?

When you signed for the empty box did you not notice a weight difference?

Not only that, he said the package had a 'big hole' in it and for some reason that didn't tip him off either.

I don't know what he's expecting. It sounds like he just wants the store to completely refund his money without him doing anything. Suggestions have been made, things that can be done on his side, and it seems like he just refuses all, doesn't seem to even want to consider the options - I really don't understand that at all. To me, personally, this store sounds suspicious for a number of reasons but at the same time iPaul's refusal to do anything seems to me just as suspect. As an amateur detective I feel there's something more to all this. There's a real mystery here, I tell you.

 

[iPaul]

Re: Unofficial Hot Toys web-shop--legit?

Not only that, he said the package had a 'big hole' in it and for some reason that didn't tip him off either.

I don't know what he's expecting. It sounds like he just wants the store to completely refund his money without him doing anything. Suggestions have been made, things that can be done on his side, and it seems like he just refuses all, doesn't seem to even want to consider the options - I really don't understand that at all. To me, personally, this store sounds suspicious for a number of reasons but at the same time iPaul's refusal to do anything seems to me just as suspect. As an amateur detective I feel there's something more to all this. There's a real mystery here, I tell you.

Please tell me what exactly are you expecting me to do ?I contacted my postal office/customs and I told you before what they said ,I never refused to do anything,I just said it's not worth my time to go to the police and file a claim because I know for sure that it's going to be just a waste of my time .

 

[Lejuan]

Re: Unofficial Hot Toys web-shop--legit?

It does seem very strange to me that a delivery person would not let the recipient inspect the goods before signing for it. It's all well and good in hindsight for me to be able to say what I would do but... a $500 item from a source of unknown repute and the box is not able to be opened and inspected before signing?

Australia's postage and delivery system is rock solid thank goodness.

 

[Grosby]

Re: Unofficial Hot Toys web-shop--legit?

Please tell me what exactly are you expecting me to do ?I contacted my postal office/customs and I told you before what they said ,I never refused to do anything,I just said it's not worth my time to go to the police and file a claim because I know for sure that it's going to be just a waste of my time .

I missed that but that must be recent because you said wouldn't do that before, you wrote:

They said they filed the complain at EMS but then they told me I have to go myself but the slip is way too brushed .

Unless I'm misunderstanding, for most of the time you've been posting here wouldn't even try to get action through your post office. Maybe you've changed your tune recently, if you say so, maybe I've overlooked posts.

Have you contacted your bank to see what options they have? Have you really gone through all the possibilities with the post office? Or, just like you're saying now with the police, are there things you're just not bothering with because you're somehow "sure" it's just going to be a "waste of time." I don't know how banks and the postal system work in Romania but here there's definitely options. It's never a situation like you're describing where everything's completely out of your hands or 'a waste of time.'

I'm not trying to convince you to do anything though, to be clear. It's your money, do as you please. All I'm say is that to me your reaction to this, what you're willing to do and not willing to do, seems very odd.

 

[iPaul]

Re: Unofficial Hot Toys web-shop--legit?

I missed that but that must be recent because you said wouldn't do that before, you wrote:



Unless I'm misunderstanding, for most of the time you've been posting here wouldn't even try to get action through your post office. Maybe you've changed your tune recently, if you say so, maybe I've overlooked posts.

Have you contacted your bank to see what options they have? Have you really gone through all the possibilities with the post office? Or, just like you're saying now with the police, are there things you're just not bothering with because you're somehow "sure" it's just going to be a "waste of time." I don't know how banks and the postal system work in Romania but here there's definitely options. It's never a situation like you're describing where everything's completely out of your hands or 'a waste of time.'

I'm not trying to convince you to do anything though, to be clear. It's your money, do as you please. All I'm say is that to me your reaction to this, what you're willing to do and not willing to do, seems very odd.

I tried every possible option ,talked to the bank but they said they are out of the E.U and they can't do anything unless I have an e-mail from the seller/shop in which they agree to refund me .Believe me ,it's my money,it's $500 ,I already tried everything that I could try but with no results .

 

[razor1]

Re: Unofficial Hot Toys web-shop--legit?

I tried every possible option ,talked to the bank but they said they are out of the E.U and they can't do anything unless I have an e-mail from the seller/shop in which they agree to refund me .Believe me ,it's my money,it's $500 ,I already tried everything that I could try but with no results .

The only way the seller would refund you is if he claimed insurance through lost or damaged mail. You signing for the package has destroyed that chance. He will certainly not give you the refund out of his own pocket. $500 is a lot of money and I feel really sorry for you. As we mentioned before PayPal and check before signing.

Would it be possible to somehow generate a table or something and list all those that have purchased through this shop and whether they have received their figure yet or still waiting? Also as it appears understandably important to a lot of people the number of posts for each member should be included. Might bring this thread back onto track a bit. Apologies but I wouldn't know where to start.

 

[hydrobud]

Re: Unofficial Hot Toys web-shop--legit?

I'll stop posting in this thread for now because I thought that Dave would do something about it but it seems that he couldn't care less about his customers,in the end it's your choice if you want to deal with them or not ,I didn't have a positive experience with them and I just shared it with you guys ,that's all .I hope everybody receives their orders ,good luck!

what does dave have to do with anything ?

the first thing you should do is go to your post office and ask them what was the weight of the package when shipped. maybe you can narrow it down to where the heist may have taken place. that is ofcourse if you are being straight with us. why would you accept a package with a gaping hole in it.it would stand to reason that the courier would allow you to check out the contents if there was a gaping hole in it.

 

[steve74]

Re: Unofficial Hot Toys web-shop--legit?

Did the shipping package have a hole in it big enough for a HT figure/box to fit out of it? Also the weight of the box it a pretty big give away, the Biohazard Chris figure is a rubber body with lots of gear so the HT box would weight a few pounds. I'm having a hard time understanding how this can happen. I asking because I have ordered from them before so I know how they ship.

 

[olbertfrog]

Re: Unofficial Hot Toys web-shop--legit?

Guys,
i doubt his post office will be very helpfull.
They will or already said you signed for it, we have done our job.

If the EMS papers say that the parcel was X kg when it was shipped then it that was the original weight.
No way the HK post will make you pay the weight for 5kg for exemple, if your parcel is 1KG.
Especillay since it's insured.
It arrived weighting less, then it has been robbed in transit simple as that.
THE ONLY Person who can do something about it is the sender of the parcel, David.
To help his claim at EMS a police claim from Ipaul would help.
Even if he signed.

But i think i know why David the seller was angry at Ipaul and won't probably help.
They ship declearing a lower value, so if the parcel is insured up to 30 usd, David would have to pay 470 usd from his own pocket...

Or maybe i'm wrong and it was decleared with the real price on the custom papers?

 

[iPaul]

Re: Unofficial Hot Toys web-shop--legit?

what does dave have to do with anything ?

the first thing you should do is go to your post office and ask them what was the weight of the package when shipped. maybe you can narrow it down to where the heist may have taken place. that is ofcourse if you are being straight with us. why would you accept a package with a gaping hole in it.it would stand to reason that the courier would allow you to check out the contents if there was a gaping hole in it.

Because most of the packages that I receive come with a damaged brown box and that's an ordinary thing here in Europe since it travels a lot and it doesn't bother me ,if I didn't go ape____ on here that doesn't mean I'm not angry or frustrated of what happened ,I did everything that I could ,you guys don't live in Europe so you don't know how things work here ,I know that in U.S things are different but not here in Europe .The police won't do **** to him since he's from China so that won't work,I've been completely honest with you,I really don't give a **** if you buy from them or not I just wanted to tell you what share my bad experience with the site ,I'm not saying that they sent me an empty box even though I'm not sure if they did,I'm not saying that they're 100% guilty but I'm blaming them for their reaction and for the way they handled the things and how they treat their customers.In other words they don't give a _____ about you after you paid them .

 

[HTOS]

Re: Unofficial Hot Toys web-shop--legit?

My name is Dave and I'm from HTOS (hottoysonlinestore). I have been asked by a member here to post so that we can clarify the user iPaul regarding his claim against our store in this forum.

We are fully aware of his actions in this method, infact we already informed him to go to the Romania post office and file a claim, so the EMS can pay for the parcel insurance. the parcel we sent was fully insure. We don't have any idea why the the buyer unable to file a claim in his local post office or refused to file a claim at his local post office.

As far as we understand we can track the parcel online at https://app3.hongkongpost.com/CGI/mt/enquiry.jsp
tracking number EA096038844HK the item was delivered and we also know that you need to give your signature in order to received the item via EMS. so all the status as been updated / tracked in the EMS system. the recipient can just go to the post office with the tracking number and file a claim against the EMS courier , after that EMS will issue refund for the damage parcel.

We already contacted our Hong Kong EMS and we already receive advised from them and we also saw their system that the item was clearly accepted by the recipient,they are waiting IPAUL to submit his claim in romania and show us the official claim paper then we can can proceed further. We are willing to deal with this issue " legally and properly " because we have nothing to hide but full with proof and docs. To be honest filling a claim is not difficult , just bring along the EMS slip, item , tracking number already attached in the EMS slip and also the box.

Finally we also have a proof with the EMS courier that the box we sent was clearly with a boxed figure inside the shipping box. the price we paid is the normal EMS price we paid to european countries..Also we saw the buyer pictures and he show us the box have a big hole, so do you guys think EMS will let us post the box in Hong kong if the shipping box have a Big Hole in it? of course we cannot. EMS will ask us to get a proper box before sending the item. anyone can try to send a box with a big hole in it and ask your local post office if you can send that or not.

This picture(EMS Slip) of Ipauls parcel clearly showing the shipping cost we paid 437 HKD = around 56USD with the weight is 1.95KG, i mean empty box will not cost 56USD!! Therefore this is proof from my end that the box contained the figure once it shipped out based on the weight alone.

I have been more then helpful to date trying to resolve this but iPaul only agressive repeated suggesting has been for a full refund from. As I said.....he procedure for EMS claim is - if recipient found any damages , the recipient must go to his/her local post office to file a claim case. then EMS will fully issue a refund of the product price.

In this case we are willing to help the buyer but the buyer MUST file a claim in Romania post office first.
EMS procedure is like this. this is not from our request, this is from EMS request. we believe this request is not a very difficult request if you don't have anything to hide. EMS and we are still waiting the buyer to file a claim with the romania post office.
after that the buyer MUST show us the file paper that he submited then we will contact EMS for the insurance refund. Until Ipaul talks with his post office there is nothing that I can do.

Even if you are using PayPal you still need to open a claim case manually. Seller won't be able to do it for buyer, buyer have to open the case first., same goes to EMS procedure as well. If a buyer want refund buyer must open a claim case , plain simple.

As we mention in our homepage we give you refund but you don't have to abuse the refund policy. We do thing with proper procedure and all will be fine.

I really do hope this clears things up for most here. We are a legitinmate business and would love to answer any questions in this form.

Thanks for all those members and poeple that have already succesfully purchased from us. We plan on making a long term viable business out of this and you feedback will held us do that.

Thank You

Dave.

 

[chengda85]

Re: Unofficial Hot Toys web-shop--legit?

____, DX jokerwas 350 a few days ago? I missed out

 

[razor1]

Re: Unofficial Hot Toys web-shop--legit?

____, DX jokerwas 350 a few days ago? I missed out

And that included delivery!!!!

 

[Lejuan]

Re: Unofficial Hot Toys web-shop--legit?

____, DX jokerwas 350 a few days ago? I missed out

Lucky you missed out so you don't have to kick yourself when 2.0 is released

 

[Hamanu]

Re: Unofficial Hot Toys web-shop--legit?

Lucky you missed out so you don't have to kick yourself when 2.0 is released

Or if its returned from customs due to the lack of invoice

 

[iPaul]

Re: Unofficial Hot Toys web-shop--legit?

Guys,
i doubt his post office will be very helpfull.
They will or already said you signed for it, we have done our job.

If the EMS papers say that the parcel was X kg when it was shipped then it that was the original weight.
No way the HK post will make you pay the weight for 5kg for exemple, if your parcel is 1KG.
Especillay since it's insured.
It arrived weighting less, then it has been robbed in transit simple as that.
THE ONLY Person who can do something about it is the sender of the parcel, David.
To help his claim at EMS a police claim from Ipaul would help.
Even if he signed.

But i think i know why David the seller was angry at Ipaul and won't probably help.
They ship declearing a lower value, so if the parcel is insured up to 30 usd, David would have to pay 470 usd from his own pocket...

Or maybe i'm wrong and it was decleared with the real price on the custom papers?

The package was declared at $30.

 

[Lejuan]

Re: Unofficial Hot Toys web-shop--legit?

The package was declared at $30.

Living in a country where we don't get taxed on any incoming parcel valued under $1000, maybe my opinion isn't worth much, but... isn't paying the extra tax sort of an insurance policy against exactly this sort of thievery?

I should say, from what I read here, I think it's more likely that the figure was stolen than not placed in the box by the vendor.

 

[Hamanu]

Re: Unofficial Hot Toys web-shop--legit?

I don't think its possible solve this "beyond all reasonable doubt" at all.

Basically you've got the plaintiff (iPaul) on one side and the defendant (Dave) represented by his lawyer (razor1) on the other, with no material evidence.

Scenario 1: Dave gets the money wired in and, knowing iPaul can't get the money back, he sends an empty box, hoping to prolong the con and have an excuse.

Scenario 2: iPaul takes the figure and then cries wolf, hoping to take advantage of Dave to get his money back and keep the figure.

Scenario 3: The figure is stolen by the, usually incorruptible, Romanian customs and the two main participants are caught in the crossfire.

.
.
.


There's really no way to get to the bottom of this and none of us on this forum can really vouch for either of the two parties.

Mexican standoff IMO, at least until we find out what happened to the other recent orders from this store.

 

[RagingBull]

Re: Unofficial Hot Toys web-shop--legit?

So has anyone on here got a figure from these very recently? I know a few on here have ordered from them.