I had a problem with the wrist peg rather than the ankles.
Tried to remove the hand that was already attached and the peg came straight off and stuck inside the hand.
Managed to get the peg out and used one of the spares that come with the figure.
I actually did do this also. HT wrist pegs break way to easy after a few times you switch the hands.I had a problem with the wrist peg rather than the ankles.
Tried to remove the hand that was already attached and the peg came straight off and stuck inside the hand.
Managed to get the peg out and used one of the spares that come with the figure.
they told me they weren't offering any replacement parts for it.For those who ordered DP from SSC with a broken ankle, did you reach out to SSC customer service, and did they offer any solutions?
Yeah they said they didn’t have any spares for it but offered $60 refund. I got a replacement peg from eBay. I’m sure it was from the moonknight figureFor those who ordered DP from SSC with a broken ankle, did you reach out to SSC customer service, and did they offer any solutions?
Same as the others, no spares but offered me a $35 refund. I have a set of Thor love & thunder boots w/ pegs on the way, try to fix it myself - even though we shouldn't be having to fix a new figure. The wrist pegs break all the time, and it's nice they always include some extras, may need to start doing so with the ankle pegs as well.For those who ordered DP from SSC with a broken ankle, did you reach out to SSC customer service, and did they offer any solutions?
They offered me $35 too but I said that was unacceptable for a figure that cost over $300.Same as the others, no spares but offered me a $35 refund. I have a set of Thor love & thunder boots w/ pegs on the way, try to fix it myself - even though we shouldn't be having to fix a new figure. The wrist pegs break all the time, and it's nice they always include some extras, may need to start doing so with the ankle pegs as well.
100% they should have replacement parts at hand for any issue. It was that and send the whole figure back for a full refund. I think they were only that hard lined tho because the figure was sold out.$35 refund for an actually broken figure is crazy. Even $60 isn’t acceptable.
Given how frequently I'm hearing about this issue with this particular figure, I'm thinking this would be one that they'd need to address.100% they should have replacement parts at hand for any issue. It was that and send the whole figure back for a full refund. I think they were only that hard lined tho because the figure was sold out.
about time they lost the main distribution of hot toys
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