Hot Toys –MMS120 - Iron Man 2: War Machine full spec and pics

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Why can't the guy just a get a replacement? I would never order a figure if I couldn't get a replacement from the seller or if it wasn't inspected first.
 
the guy's pretty heavy handed with the figure. probably why he snapped the connector. Anybody posted any thing yet as to how to fix this problem. It would help all of us if it happens to our WM.
 
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