I don't think it's abuse, I think it's a combination of some production pieces not turning out as nice as expected and crappy time with lots of products coming at once and when preordered, you have no clue they're all going to show up within 2 weeks of each other. I cancelled my Alien figure not because I didn't intend to keep the order, but it was shipping the same time as about 4 other pieces I had on order and timing was bad with the holiday and things had to get cut. It can't be done, but if preorders could list a shipping month and be pretty good about actually shipping then, I think people would preorder less of things because they'd know up front they'd be looking at 4-5 things around the same time and that it'd be hard to manage.
