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me: A fellow member has had his order moved from July 15th to June 25th, may I ask why that can't be done to mine?
Sideshow Lisa: I am sorry, we cannot move your payment to June, we will have the stock to fulfill your order in July. We appreciate your order and look forward to fulfilling it next month.
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She didn't even let me reply. What's up with that? :dunno

Will ask later and hopefully get someone other than Lisa but it's weird that they're denying some people and letting others slip by.
 
Are they favouring people who opted to pay in full?
Or simply not bumping the flexes because they're not in stock?

Seems like this time they are shipping to the pay in fulls first. This is pretty unusual I think. I'm in the first wave as a pay in full so I can't complain. I ordered him 7/30.

People pay in FULL get FIRST PRIORITY. No business waits or ships out product NOT FULLY PAID for.

Any LOGICAL business would do this.

Just common sense.

For the complainers:

If you wanted figure bad then PAY UPFRONT IN FULL. Then you will get your figures EARLIER.

Seems like the complainers are BROKE or have NO FUNDS for this hobby.
 
ok so get this...
my wife called in having an order for this figure herself and tried to have her flex changed. they refused to give it to her and optioned the july 10th date instead.

when she questioned why i and other where able to the live rep just went dead and sat there no longer responding :rotfl

im not sure how SSC filters these things but its totally inconsistent.

and no, before anyone gets pissy or their trolling sense starts to tingle in delight seeing an opening for some offhanded remarks, im not complaining....just seriously baffled at how they conduct business.

People pay in FULL get FIRST PRIORITY. No business waits or ships out product NO FULLY PAID for.
Any LOGICAL business would do this.
Just common sense.

For the complainers:
If you wanted figure bad then PAY UPFRONT IN FULL. Then you will get your figures EARLIER.
Seems like the complainers are BROKE or have NO FUNDS for this hobby.

people opting to have flexs moved ARE attempting to pay in full. that's all that matters in the end. it also doesn't explain why some orders get processed earlier or at the same time that have been flexed in the past

"logical" businesses do not care how you pay as long as they get paid and complete the obligation to the other party. you're paying them for services and product, not good will.

if they do not want people to move flex pays because they do not have infrastructure in place to handle sudden requests, they need to make this clear upfront and stop allowing it. they are only breeding their own problems on this one.

criticism isn't a bad thing, assumptions however are
 
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People pay in FULL get FIRST PRIORITY. No business waits or ships out product NOT FULLY PAID for.

Any LOGICAL business would do this.

Just common sense.

For the complainers:

If you wanted figure bad then PAY UPFRONT IN FULL. Then you will get your figures EARLIER.

Seems like the complainers are BROKE or have NO FUNDS for this hobby.

That's why people are asking to change their flexdate to the 25th to pay the rest in full. :slap
 
People pay in FULL get FIRST PRIORITY. No business waits or ships out product NOT FULLY PAID for.

Any LOGICAL business would do this.

Just common sense.

For the complainers:

If you wanted figure bad then PAY UPFRONT IN FULL. Then you will get your figures EARLIER.

Seems like the complainers are BROKE or have NO FUNDS for this hobby.

Huh? If pay in fulls get their shipment first, why is Coulson being shipped to flex payers right now? I am pay in full for him and still waiting. This is how it has worked for most figures from SS that I've seen in the past year. The issue that I think people are upset about is that those that have flexed are not having their final payment taken and their shipment sent prior to those who are paying for the whole thing at once...
 
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If Jimmy were an accountant, Jimmy thinks even though 75% of payment is collected on figures is great, it has been already recognized in prior month revenues.

Jimmy thinks holding 500 Iron men figures equally available to ship, its good business if Sideshow can get 500 new full payments for figures as this is much greater than remaining 25% for figures.

@$250 per figure for 500 figures

Jimmy is no mathmatician but $125,000(100%) is greater than $31,250 (25%).

Jimmy thinks Sideshow likes bigger numbers.
 
If Jimmy were an accountant, Jimmy thinks even though 75% of payment is collected on figures is great, it has been already recognized in prior month revenues.

Jimmy thinks holding 500 Iron men figures equally available to ship, its good business if Sideshow can get 500 new full payments for figures as this is much greater than remaining 25% for figures.

@$250 per figure for 500 figures

Jimmy is no mathmatician but $125,000(100%) is greater than $31,250 (25%).

Jimmy thinks Sideshow likes bigger numbers.

youre really going strong with this third person thing eh? :lol

Agreed, at the end of the day (well not today but in a month or two) we'll all have our IM and be happy
 
I'm not sure what the confusion or frustration is about. They are obviously not receiving a full shipment on the 25th, so therefore they are allocating those to the people who are paying in full.

They pushed the flexpay back to allow for the split shipment. They had to divide the orders up somehow.

It may suck to wait a couple extra weeks, but they can't move your flexpay up because they literally do not have the stock to fill it on the 24th.

Try to imagine how many Mark VII orders they have to fill. It most likely dwarfs all the other Avengers. It's a ton of stock to ship over to Sideshow and then out to customers. I'm not at all surprised that they are being forced to break it up in waves.
 
I'm not sure what the confusion or frustration is about. They are obviously not receiving a full shipment on the 24th, so therefore they are allocating those to the people who are paying in full.

They pushed the flexpay back to allow for the split shipment. They had to divide the orders up somehow.

It may suck to wait a couple extra weeks, but they can't move your flexpay up because they literally do not have the stock to fill it on the 24th.

1) No one knows how many Mark VII's are arriving the 24th
2) No one knows the amount who are planning on paying in full
3) No one knows the amount who are have been making payments

For example, they might be receiving 1000 figures and have 600-700 who chose to pay in full when the figure comes in stock.

The extra can easily be sent to those who are on flexpay and requested to move their date to the 25th that way Sideshow doesn't have 300 figures taking up storage in their warehouse and those who opted flexpay can get their figure as early as possible rather than waiting "x" amount of weeks before their next flexpay is scheduled for when it was automatically bumped becasuse Sideshow was not yet notifed when Hot Toys would be shipping the figures to them.
 
Yeah, if the flexpays were already bumped before Sideshow knew they were getting this shipment, it doesn't make sense to immediately move them all back when they are most likely not getting enough figures this month to fill every order.

I seriously doubt it was malicious, just the most practical way to handle it.
 
Ok... So we can try to stop beating the Hell out of this dead horse, let me spread a little logic in the distribution situation concerning Flex payers and pay now... stay with me now..I will try to go slow.

For those that are using Flex pay method, I am sure that SSC assumed that those folks would be willing to wait for the next allocation since flex payers usually use flex pay to allow time to allocate funds to pay for the figure.

For those that pay in full, they figured they could allocate the 1st shipments to them since it would make more sense that they most likely already have the funds allocated to buy the figure out right.

You have to also realize that if they moved flex pays forward and gave a date, and then just charged you when the figure came in early, based on a 1st allotment they received, you would get a bunch of people *****ing because they were not expecting to make that last payment early. Plus if they give a last flex pay date in writing and charge before that date without notification, I am pretty sure that would be another can of worms.

They probably got an allotment of figures in earlier then expected but not enough to cover all orders and figured the pay in full folks would be easiest to fill without a chance of upsetting someone on flex pay by charging them earlier then the new date they provided before getting the 1st allotment.

SSC will get everyone that ordered a figure their figure, but they are trying to please everyone using a basic logic, and obviously this didn't work for them in certain collectors cases.

Now that we have all learned a lesson about getting 1st dibs, just pay now, and don't use flex pay next time we want the 1st allocation of a figure.

Please do not make life Hell for the SSC CS folks because they are trying to please all of us dollie collectors, and didn't realize that a couple more weeks after a years wait was going to blow up in their face for some flex payers.

Please feel free to ignore this post, or delete it if you are a mod. I just want to get back to some pictures videos or modification posts for this figure from the folks that have it so I can enjoy it vicariously, until i receive mine.:peace
 
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im confused, it sounds like the thought is that the pay in full group are getting theirs first, but im in that group and havent heard anything from sideshow
 
Ok... So we can try to stop beating the Hell out of this dead horse, let me spread a little logic in the distribution situation concerning Flex payers and pay now... stay with me now..I will try to go slow.

For those that are using Flex pay method, I am sure that SSC assumed that those folks would be willing to wait for the next allocation since flex payers usually use flex pay to allow time to allocate funds to pay for the figure.

For those that pay in full, they figured they could allocate the 1st shipments to them since it would make more sense that they most likely already have the funds allocated to buy the figure out right.

SSC will get everyone that ordered a figure their figure, but they are trying to please everyone using a basic logic, and obviously this didn't work for them in certain collectors cases.

Now that we have all learned a lesson about getting 1st dibs, just pay now, and don't use flex pay next time we want the 1st allocation of a figure.

Please do not make life Hell for the SSC CS folks because they are trying to please all of us dollie collectors, and didn't realize that a couple more weeks after a years wait was going to blow up in their face for some flex payers.

please feel free to ignore this post, or delete it if you are a mod. I just want to get back to some pictures videos or modification posts for this figure from the folks that have it so I can enjoy it vicariously, until i receive mine.:peace

The thing is no one is making hell for the ssc cus folks by asking to move their flex date sooner.

Also, I'm sure there are credit cards that are declined during the time the figures are arrived for those who want to pay in full. Which opens their po figure to others.

And personally, I would have glady had sideshow take my third and final payment back in March rather than continue to wait but they are not allowed.

I like flexpay and will continue to use it. I've done it in the past and have requested them change my flex date to line up with the arrival date with a few figures now.
 
ok so get this...
my wife called in having an order for this figure herself and tried to have her flex changed. they refused to give it to her and optioned the july 10th date instead.

when she questioned why i and other where able to the live rep just went dead and sat there no longer responding :rotfl

im not sure how SSC filters these things but its totally inconsistent.

and no, before anyone gets pissy or their trolling sense starts to tingle in delight seeing an opening for some offhanded remarks, im not complaining....just seriously baffled at how they conduct business.



people opting to have flexs moved ARE attempting to pay in full. that's all that matters in the end. it also doesn't explain why some orders get processed earlier or at the same time that have been flexed in the past

"logical" businesses do not care how you pay as long as they get paid and complete the obligation to the other party. you're paying them for services and product, not good will.

if they do not want people to move flex pays because they do not have infrastructure in place to handle sudden requests, they need to make this clear upfront and stop allowing it. they are only breeding their own problems on this one.

criticism isn't a bad thing, assumptions however are


Any business WANTS to GET PAID.

And all paid orders in full are PRIORITY.

No one runs business without taking care of fully paid orders.

If the whiners were to pay UPFRONT with out flexpay then DONE DEAL.

These guys know that SSC WILL NOT have enough allocated and RUSHING BEFORE price hikes.

Jimmy likes Fordjuse.:monkey3


I am sure he does.

That's why people are asking to change their flexdate to the 25th to pay the rest in full. :slap

Huh? If pay in fulls get their shipment first, why is Coulson being shipped to flex payers right now? I am pay in full for him and still waiting. This is how it has worked for most figures from SS that I've seen in the past year. The issue that I think people are upset about is that those that have flexed are not having their final payment taken and their shipment sent prior to those who are paying for the whole thing at once...

You are WRONG BIG TIME.

I got my Cuolson YEAH!!!

Any business WANTS to GET PAID.

And all paid orders in full are PRIORITY.

No one runs business without taking care of fully paid orders.

If the whiners were to pay UPFRONT with out flexpay then DONE DEAL.

These guys know that SSC WILL NOT have enough allocated and RUSHING BEFORE price hikes.

Ok... So we can try to stop beating the Hell out of this dead horse, let me spread a little logic in the distribution situation concerning Flex payers and pay now... stay with me now..I will try to go slow.

For those that are using Flex pay method, I am sure that SSC assumed that those folks would be willing to wait for the next allocation since flex payers usually use flex pay to allow time to allocate funds to pay for the figure.

For those that pay in full, they figured they could allocate the 1st shipments to them since it would make more sense that they most likely already have the funds allocated to buy the figure out right.

SSC will get everyone that ordered a figure their figure, but they are trying to please everyone using a basic logic, and obviously this didn't work for them in certain collectors cases.

Now that we have all learned a lesson about getting 1st dibs, just pay now, and don't use flex pay next time we want the 1st allocation of a figure.

Please do not make life Hell for the SSC CS folks because they are trying to please all of us dollie collectors, and didn't realize that a couple more weeks after a years wait was going to blow up in their face for some flex payers.

please feel free to ignore this post, or delete it if you are a mod. I just want to get back to some pictures videos or modification posts for this figure from the folks that have it so I can enjoy it vicariously, until i receive mine.:peace

Great points and true. Let me add insight as well.

You are WRONG BIG TIME.

Any business WANTS to GET PAID.

And all paid orders in full are PRIORITY.

No one runs business without taking care of fully paid orders.

If the whiners were to pay UPFRONT with out flexpay then DONE DEAL.

These guys know that SSC WILL NOT have enough allocated and RUSHING BEFORE price hikes.
 
im confused, it sounds like the thought is that the pay in full group are getting theirs first, but im in that group and havent heard anything from sideshow

we dont know how many they will be getting or who sits where on their list, bottom line we wont know anything unless SS tells us or when people start getting their figs (and even then we dont know where we all stand on their lists) obviously the closer to the launch date you ordered the closer you are to being first, with flex payers behind that as Cyber7 said you chose flex pay for a reason, deal with it
 
i think everyone understand what is happening, and (at least for me) it isn't about getting "my dolly" first.

for me its just general inconsistent practices/polices
its great that they are "doing solids" for those few people who where lucky enough to call in at the right time to the right person, but that's no way to run a business and set a defined way of operation for everyone (long time buyers and fresh new comers) to understand.

a set amount of stock is a set amount. flex pay or full pay someone isn't getting their items by allowing ether or to go through. its not just flex pays getting the short end here its also full pays who are going to have their orders bumped because a flex took that spot. unless they are allocating specific amounts between the different groups of payment methods, nobody is winning pr losing in this situation.

its something i know they are working on (conflicting practices and polices) and will first be noticeable to people on the product description pages (terms such as wait list, in stock, shipping in 2 weeks etc etc) when they finally begin to implement it.

...time will tell.
 
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